Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $19.00 - $23.00
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Work Schedule

Flexible
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Benefits

Competitive wages
Access to wages before payday
flexible scheduling options
Paid Time Off
Holidays
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with employer matching
Paid training
Opportunities for advancement
meals
uniforms
Employee assistance program

Job Description

Integral Senior Living, proudly part of the Discovery Senior Living family of operating companies, is a distinguished organization managing care- and lifestyle-focused senior living communities. The company has built its reputation on a foundation known as the "Culture Keepers," highlighting its commitment to fostering a positive, supportive work environment that values each Team Member's contributions. With thousands of employees, Integral Senior Living is dedicated to delivering excellent experiences for its residents by nurturing a culture of respect, care, and continuous improvement.

The company offers a wide range of rewarding career opportunities and emphasizes competitive wages, flexible scheduling options, and a comprehensive benefits package for full-time employees, which includes health, dental, vision, life, and disability insurances. Notably, Integral Senior Living supports its workforce with paid time off, holidays, paid training, 401(k) with employer matching, meals, uniforms, and an Employee Assistance Program. These benefits enhance employee satisfaction and create opportunities for professional growth within the organization.

Currently, Integral Senior Living is seeking a Concierge to join their team. The Concierge plays an essential role as the initial point of contact for residents, visitors, and employees. This position involves greeting guests warmly, managing external and internal calls, taking detailed and accurate messages, and providing general information. The role requires a balance of excellent communication skills and organization to maintain a neat, welcoming front desk and entry area.

The Concierge is also responsible for a variety of administrative and operational tasks such as updating resident contact lists, managing appointments for residents and their families, preparing meal tickets, distributing mail, and keeping logs for guests and residents. This multifaceted role demands attention to detail and a commitment to maintaining adherence to company personnel and operating policies to support the community's smooth functioning.

Ideal candidates will bring previous customer service experience along with the ability to interact positively with seniors and their families. Whether full-time or part-time, this role is suited for individuals committed to making a meaningful impact in the lives of others through supportive, friendly communication and thorough administrative support. Joining Integral Senior Living as a Concierge means becoming part of a reputable organization that values its employees as the heart of its success and encourages professional development in a compassionate, community-oriented environment. The role is a fantastic opportunity for those seeking a career in senior care and hospitality services, with the support and resources of a well-established company behind them.

Job Requirements

  • High school diploma or general education degree (GED) preferred
  • One to three years customer service experience and/or training
  • or equivalent combination of education and experience

Job Qualifications

  • High school diploma or general education degree (GED) preferred
  • One to three years customer service experience and/or training
  • or equivalent combination of education and experience

Job Duties

  • Carries out telephone answering and reception duties as required
  • Takes complete messages with pertinent information and communicates messages to the intended recipient
  • Greets residents and visitors
  • Answers inquiries and gives directions
  • Collates brochures for the marketing department
  • Prepares meal tickets for team members and family members and tallies meal count sheets for the Dining staff
  • Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily
  • Guest and Sign-In Logs as necessary
  • Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
  • Maintains and keeps desk and entry area neat and organized
  • Organizes, distributes mail to residents, Executive Director and Department Coordinators
  • Maintains resident forms for miscellaneous credits
  • Maintains adherence to all company personnel policies and established operating policies and procedures
  • Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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