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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.50 - $23.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
mental health benefits
Paid Time Off
401(k)
short-term disability
long-term disability
Life insurance
Job Description
Belmont Village Senior Living is a distinguished operator of luxury senior living communities throughout the United States and Mexico City, Mexico. The company's mission is to provide high-quality, compassionate care and vibrant living environments that enable seniors to thrive as they age. Belmont Village is recognized for its commitment to servant leadership, where employees are deeply dedicated to serving the senior community with trust, respect, dignity, teamwork, integrity, ownership, and continuous learning as its core values. The company takes pride in fostering a culture that supports both personal and professional growth through various career advancement opportunities and comprehensive training programs.
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Job Requirements
- High school diploma or equivalent
- proven experience with a multi-line phone system
- proficiency with MS Office applications
- ability to communicate clearly in verbal and written English
- initiative and advanced critical thinking skills
- strong administrative and organizational abilities
- professional, pleasant and team oriented attitude
- consistent and reliable attendance
Job Qualifications
- High school diploma or equivalent
- proven experience with a multi-line phone system with demonstrated professional phone etiquette
- demonstrated proficiency with MS Office applications to perform job-related tasks
- must be able to communicate clearly in verbal and written English
- demonstrates initiative with advanced critical thinking skills
- proven administrative and organizational skill set
- professional, pleasant and team oriented attitude
- consistent and reliable attendance
Job Duties
- Greet residents, visitors and staff warmly
- manage and direct incoming phone calls efficiently and professionally
- address inquiries and requests promptly, reliably and confidentially with empathy and dignity
- log and coordinate distribution of packages as appropriate
- collaborate with various departments to promote effective communication
- monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure
- schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed
- record maintenance work order requests through an electronic record system
- maintain an organized workspace to promote efficiency and preserve first appearance impressions
- make hospitality, customer service, and resident satisfaction your top priorities in every interaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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