Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $20.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Medical insurance
Life insurance
long-term disability coverage
401(k) plan with Company Match
competitive hourly wage
Extensive Training
Career development opportunities

Job Description

Cedarhurst Senior Living is a highly respected provider of senior living communities known for delivering exceptional care and personalized services to its residents. As a company, Cedarhurst is committed to fostering vibrant environments where seniors can thrive, enjoy life, and feel completely supported. They prioritize not only the physical well-being of residents but also their emotional and social needs, creating a true home atmosphere within each community. Joining Cedarhurst means becoming part of a team that values passion, trustworthiness, empathy, positivity, respect, and approachability. These core values guide every aspect of their care and service, emphasizing the importance of being a real friend to the seniors and families they serve. Cedarhurst Senior Living considers its employees to be its greatest asset and offers extensive training, career development opportunities, and promotes from within to support long-term growth.

The role of Concierge at Cedarhurst Senior Living is a pivotal position that involves being the first point of contact for residents, families, visitors, and staff members. Reporting directly to the Executive Director, the Concierge helps create a welcoming, safe, and well-organized community atmosphere. This position requires a strong focus on customer service, as the Concierge is responsible for greeting guests, monitoring entry and exit points, assisting residents with their needs, and facilitating smooth daily operations through communication and administrative support. The Concierge also works closely with the Executive Director, Business Office, and Sales & Marketing teams to manage clerical duties, handle sales inquiries, coordinate transportation and event reservations, and ensure effective communication between staff, residents, and their families. This position offers flexible employment opportunities as both full-time and part-time and provides a competitive hourly wage of $20.00, along with a comprehensive benefits package including medical insurance, life insurance, long-term disability coverage, and a 401(k) plan with company match after one year of service.

Overall, the Concierge plays an essential role in enhancing the resident experience by fostering a friendly, supportive, and safe environment. This position requires excellent interpersonal skills, strong organizational abilities, and a proactive approach to conflict resolution and community engagement. Cedarhurst values individuals who are enthusiastic, collaborative team players dedicated to The Friend's Work — reassuring, energizing, and inspiring older adults every day. Working as a Concierge at Cedarhurst Senior Living offers the opportunity to contribute meaningfully to the lives of seniors while developing your career in a supportive and innovative organization that puts people first.

Job Requirements

  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Ability to walk or stand for extended periods
  • Ability to lift up to fifty pounds independently and up to 200 pounds with assistance
  • Effective communication skills
  • Ability to follow infection prevention and control protocols including the use of PPE
  • Willingness to participate in ongoing training and education
  • Capability to engage in conflict intervention and resolution
  • Ability to work well with others and take direction from management

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred
  • CPR or BLS certification preferred
  • Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and any HR-related systems as applicable

Job Duties

  • Welcome residents, visitors, and guests, providing exceptional customer service and assistance to those entering the community
  • Monitor the community's entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols
  • Regularly engage with residents helping them feel valued and cared for
  • Receive and distribute mail and packages
  • Manage the external and internal calls, taking and communicating messages, as well as forwarding calls to the appropriate person/department
  • Assist the Executive Director & Business Office Manager with clerical/administrative duties, as well as assists the Sales & Marketing team with taking sales inquiries, as needed
  • Assist residents with scheduling personal transportation services and in making reservations for various community events in conjunction with Life Enrichment Director
  • Manage sale of guest meals and initiate credit card transactions for guest meal sales when necessary
  • Submit all work order requests to Maintenance on behalf of residents
  • Monitor emergency response system and fire alarm panel
  • Ensure effective communication is being utilized by community staff with the residents' families concerning residents' care, encompassing their physical, personal, and emotional wellbeing
  • Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed
  • Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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