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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Life insurance
long-term disability coverage
401(k) plan with Company Match
Extensive training and career development opportunities
Competitive benefits package
Paid Time Off
Job Description
Cedarhurst Senior Living is a reputable provider of senior living communities focused on delivering outstanding care and personalized services to its residents. Cedarhurst is recognized for creating vibrant, supportive environments where seniors can live life to the fullest and enjoy a meaningful, fulfilling lifestyle. The organization emphasizes compassion, respect, and innovation, making it a trusted name in the senior living industry. They are committed to fostering an inclusive and empathetic environment where residents feel valued, cared for, and supported in all aspects of their lives.
As a company, Cedarhurst prides itself on its core values, which include being Passionate, Trustworthy... Show More
As a company, Cedarhurst prides itself on its core values, which include being Passionate, Trustworthy... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or related field preferred
- Ability to communicate effectively with residents, families, and staff
- Proficiency in digital tools and software
- Ability to handle multiple tasks and prioritize
- Capability to lift up to 50 pounds independently and up to 200 pounds with assistance
- Willingness to follow infection prevention and control protocols
- Ability to stand or walk for extended periods
- Commitment to continuous learning and professional development
- Ability to engage in conflict resolution when necessary
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred
- CPR or BLS certification preferred
- Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and any HR-related systems as applicable
Job Duties
- Welcome residents, visitors, and guests, providing exceptional customer service and assistance to those entering the community
- Monitor the community's entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols
- Regularly engage with residents helping them feel valued and cared for
- Receive and distribute mail and packages
- Manage the external and internal calls, taking and communicating messages, as well as forwarding calls to the appropriate person/department
- Assist the Executive Director & Business Office Manager with clerical/administrative duties, as well as assists the Sales & Marketing team with taking sales inquiries, as needed
- Assist residents with scheduling personal transportation services and in making reservations for various community events in conjunction with Life Enrichment Director
- Manage sale of guest meals and initiate credit card transactions for guest meal sales when necessary
- Submit all work order requests to Maintenance on behalf of residents
- Monitor emergency response system and fire alarm panel
- Ensure effective communication is being utilized by community staff with the residents' families concerning residents' care, encompassing their physical, personal, and emotional wellbeing
- Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed
- Other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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