Concierge

Avera McKennan Hospital is a reputable healthcare institution committed to providing exceptional medical services with a patient-focused approach. As part of the broader Avera Health system, this hospital emphasizes compassion, innovation, and community well-being to move health forward. Known for its multidisciplinary team environment, Avera McKennan Hospital fosters a culture where every team member's contribution matters towards delivering quality healthcare and improving patient outcomes. The hospital operates across various shifts, including day, evening, weekend, and holiday times, ensuring comprehensive care availability to the community it serves. Employees benefit from working in an environment that values collaboration, respect, and continuous improvement.

The role at Avera McKennan Hospital is a vital frontline position for a Customer Service Representative who will serve as the welcoming face of the hospital. This position offers regular employment with flexible shifts, including 6- or 12-hour hours, spanning morning to evening coverage. The pay range for this role is from $17.50 to $21.50 per hour, depending on experience. The Customer Service Representative is responsible for greeting patients, visitors, and families, providing helpful direction, and acting as an information resource and navigator within the hospital. This role requires excellent interpersonal skills to assist with inquiries, guide visitors, and promote the hospital's services effectively within various departments.

Additionally, the position entails providing technological support such as assisting with room scheduling, equipment needs, and managing room setups and teardowns. The representative strives to identify recurring questions or gaps in service, offering suggestions to enhance the patient and visitor experience continuously. Key expectations include upholding the mission, vision, and core values of Avera Health—compassion, hospitality, and stewardship—while maintaining confidentiality and professionalism. This customer-facing role demands a team-oriented individual with strong communication abilities who can thrive in a dynamic healthcare environment and contribute to a positive experience for all stakeholders.