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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $24.00
Benefits
Paid sick time
Paid holidays
Annual bonus
401k
Free parking
Medical insurance
Dental Insurance
vision benefits
Job Description
Kemper Development Company (KDC) is a distinguished, family-owned development firm situated in the vibrant heart of Downtown Bellevue. Celebrating a rich legacy as a fifth-generation company, KDC has been instrumental in shaping the community and fostering cultural growth in Bellevue for over seven decades. The Freeman family, founders and stewards of the company, have consistently committed to enhancing Bellevue as a premier place to live and work through community-centric developments. This commitment reflects in the company's pursuit to blend high-quality construction with community values to build living spaces that resonate with resident needs and cultural growth.
KDC stand... Show More
KDC stand... Show More
Job Requirements
- Minimum high school diploma or GED
- 1-2 years experience in customer service role, preferably hospitality
- Familiarity with Microsoft Office including Outlook, Word, and Excel
- Strong English reading, writing, and verbal communication skills
- Ability to multitask and prioritize tasks efficiently
- Capacity to work both independently and collaboratively within a team
- Physical ability to perform office-related tasks including lifting objects up to 25 lbs
- Dependability and strong work ethic
- Willingness to maintain confidentiality and handle sensitive issues with tact
Job Qualifications
- Minimum high school diploma or GED
- 1-2 years experience in a customer service role, preferably within the hospitality industry
- 1 year experience using Microsoft Office, particularly Outlook, Word, and Excel
- Strong English verbal and written communication skills
- Demonstrated ability to multitask and prioritize in a fast-paced environment
- Experience working both independently and as part of a team
- Ability to solve problems creatively and think outside the box
- Willingness to uphold the brand standards of luxury customer service
Job Duties
- Represent KDC and the 2LT staff with professionalism and excellence in your role
- Follow all 2LT service standards and protocol, along with any training that is specifically provided
- Take responsibility for the building presentation by completing thorough walk-throughs and ensuring the building operates at the highest level
- Welcome and acknowledge every resident and guest politely with eye contact and friendly verbal greetings using names when possible
- Maintain an organized, neat, and consistent presence at the lobby workstation
- Respond to residents, guests, and visitors’ requests such as restaurant reservations, recreation requests, floral orders, premium tickets for entertainment events, car service reservations, babysitting, dry cleaning, mail, notary, repairs by coordinating with designated vendors or appropriate providers
- Respond to special requests from residents or guests with unique needs
- Anticipate services needed by asking questions to better understand needs and preferences and acting on them whenever possible
- Actively listen and respond positively to questions, concerns, and requests to resolve issues, delight residents, and build trust
- Accurately and timely submit work orders to other departments as needed
- Gather, summarize, and share information about the property and surrounding area amenities including special events and activities
- Maintain resident security by announcing visitors, contractors, etc. to residents before allowing building access, permitting access only to authorized visitors
- Answer telephones using Two Lincoln Tower phone etiquette guidelines
- Speak to residents, guests, and co-workers using clear, appropriate, and professional language
- Handle sensitive issues with employees, residents, and guests with tact, respect, diplomacy, and confidentiality
- Support all co-workers and treat them with dignity and respect
- Provide refreshments to guests as requested
- Manage amenity room schedules and organize and clean rooms as needed
- Troubleshoot technology issues as they arise and request IT assistance as needed
- Ensure all systems are ready for use during operating hours and properly turned off when required
- Report any issues, challenges, or other concerns to the 2LT management team promptly and with full detail
- Assist the leasing team as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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