Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $18.00 - $21.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life and AD&D insurance
Flexible spending account
short term disability
accident insurance
critical illness insurance
Hospital Indemnity insurance
401(k) plan with competitive match program

Job Description

Frontier Senior Living is a premier provider of senior living communities across the United States, known for delivering superior service and creating quality lifestyles tailored to the unique needs of each resident. With a robust portfolio that spans the country, Frontier Senior Living is deeply committed to an enriched and meaningful experience not only for its residents but also for its team members and community partners. This commitment embodies the Frontier Difference, where compassion, respect, and personalized care set the foundation for every community they serve. One of their distinguished communities, Washington Gardens Memory Care, located in Tigard, OR, is currently seeking a dedicated Concierge to join their team. This community specializes in providing expert care and a supportive environment for residents dealing with memory care needs, ensuring a safe and nurturing setting that promotes dignity and independence.

The Concierge role at Washington Gardens Memory Care is a vital position responsible for ensuring the smooth operation of the community's front office and serving as a warm and welcoming presence for residents, visitors, and staff alike. The position operates primarily on the Tuesday to Sunday day shift schedule, making weekend availability essential. The Concierge plays a critical role in delivering a high level of compassionate customer service as they greet all visitors warmly and address any questions or concerns that arise throughout the day. In addition to managing front desk operations—including answering and routing phone calls efficiently—the Concierge supports the sales office functions by assisting the Executive Director with various administrative tasks and social media activities. Attention to detail is crucial in maintaining a clean, organized, and presentable office space, contributing to the overall professionalism and welcoming atmosphere of the community. Frontier Senior Living values team members who exhibit professionalism, exceptional communication skills, and a willingness to contribute to special projects as needed. By joining Washington Gardens Memory Care, the Concierge is not just taking on an administrative position but embracing a role that enhances the quality of life for seniors, supporting the community's mission to enrich and improve each resident’s daily experience while fostering a supportive and respectful work environment for colleagues.

Job Requirements

  • Availability to work weekends and holidays
  • Professional appearance and background required
  • Exceptional verbal and written communication skills
  • Ability to work as a positive team member
  • Good interpersonal skills with staff at all levels

Job Qualifications

  • High school diploma or equivalent
  • Experience in customer service or front desk operations
  • Strong verbal and written communication skills
  • Ability to work effectively as part of a team
  • Good interpersonal skills with all levels of staff
  • Professional appearance and demeanor
  • Basic knowledge of social media platforms
  • Prior experience in senior living or memory care communities is a plus

Job Duties

  • Provide high-level customer service for greeting and supporting all visitors and clients
  • Assist with social media
  • Answer incoming calls and route as appropriate
  • Support and assist with sales office matters as directed by the Executive Director
  • Act as a customer service contact for questions and concerns
  • Ensure clean and presentable office space at all times
  • Assist with all special projects
  • Perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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