Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $20.00
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Work Schedule

Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
mental health benefits
Paid Time Off
401(k) retirement plan
short-term disability
long-term disability
Life insurance

Job Description

Belmont Village Senior Living is a distinguished company specializing in luxury senior living communities located throughout the United States and in Mexico City, Mexico. Known for its commitment to providing an exceptional living experience, Belmont Village integrates compassionate care with elegant facilities designed to support the health, happiness, and well-being of seniors. The company prides itself on cultivating diverse teams that exemplify servant leadership and thrive in hands-on, fast-paced, and physically active work environments. Core values such as trust, respect, teamwork, dignity, integrity, ownership, and continuous learning are deeply embedded in the company culture. Belmont Village not only prioritizes high-quality resident care but also emphasizes internal growth, career advancement, and employee empowerment.

The role of Concierge at Belmont Village Senior Living is fundamental to delivering outstanding customer service and hospitality within their communities. As the initial point of contact for residents, family members, vendors, and guests, the Concierge plays a critical role in shaping first impressions and fostering a warm, welcoming atmosphere. This position requires a dynamic individual who is reliable, empathetic, and dedicated to promoting a safe and supportive environment. Daily responsibilities span greeting residents and visitors, managing multi-line phone systems, addressing inquiries with professionalism and discretion, and coordinating package distribution. The Concierge collaborates closely with different departments to ensure seamless communication and efficient community operations.

Additionally, the Concierge supports administrative tasks such as scheduling transportation and event reservations, managing guest meals, and maintaining accurate records of maintenance requests. This role demands physical activity and the ability to thrive in a fast-paced setting, making teamwork and a positive attitude essential. With a focus on exceptional hospitality, the Concierge contributes directly to the quality of life and satisfaction of residents, aligning fully with Belmont Village's mission to help seniors thrive as they age. Employment at Belmont Village comes with opportunities for career growth through training programs led by subject matter experts, employee support initiatives, exclusive retail discounts, and comprehensive benefits including medical, dental, vision, mental health coverage, paid time off, and retirement savings plans. Working as a Concierge here means being part of a respected and supportive organization dedicated to excellence and meaningful service.

Job Requirements

  • High school diploma or equivalent
  • proven experience with a multi-line phone system
  • demonstrated proficiency with MS Office applications
  • must be able to communicate clearly in verbal and written English
  • demonstrates initiative with advanced critical thinking skills
  • proven administrative and organizational skill set
  • professional, pleasant and team oriented attitude
  • consistent and reliable attendance

Job Qualifications

  • High school diploma or equivalent
  • proven experience with a multi-line phone system with demonstrated professional phone etiquette
  • demonstrated proficiency with MS Office applications to perform job-related tasks
  • must be able to communicate clearly in verbal and written English
  • demonstrates initiative with advanced critical thinking skills
  • proven administrative and organizational skill set
  • professional, pleasant and team oriented attitude
  • consistent and reliable attendance

Job Duties

  • Greet residents, visitors and staff warmly
  • manage and direct incoming phone calls efficiently and professionally
  • address inquiries and requests promptly, reliably and confidentially with empathy and dignity
  • log and coordinate distribution of packages as appropriate
  • collaborate with various departments to promote effective communication
  • monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure
  • schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed
  • record maintenance work order requests through an electronic record system
  • maintain an organized workspace to promote efficiency and preserve first appearance impressions
  • make hospitality, customer service, and resident satisfaction your top priorities in every interaction

Job Criteria

Experience

Entry Level (1-2 years)


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