Concierge

Glendale, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Fixed Shifts

Benefits

Competitive wages

Paid Time Off

overtime pay

flexible schedule

Benefit package

supportive management

beautiful work environment

Job Description

Leisure Vale Assisted Living is a renowned assisted living community located in Glendale, California. Established as a pillar in the assisted living industry, Leisure Vale is dedicated to enhancing the lives of its residents through high-quality healthcare services infused with extraordinary compassion. The community prides itself on creating a supportive and caring environment where residents, their families, and staff members alike feel valued and respected. With a reputation for excellence, Leisure Vale Assisted Living is committed to providing not just care, but a genuine sense of home and belonging for the elderly population it serves. The team at Leisure Vale works diligently every day to ensure that the physical, emotional, and social needs of its residents are met comprehensively, reflecting a true commitment to improving quality of life.

This is an exciting opportunity to join Leisure Vale as a Concierge, where you will play a vital role in maintaining the welcoming atmosphere of the community. This position offers a flexible work schedule mainly covering weekends and weekday evenings, specifically Saturday and Sunday from 7am to 3:30pm, and Monday and Tuesday from 3pm to 11pm. As a Concierge, you will be the first point of contact for residents, families, associates, and visitors. Your responsibilities will include handling communication efficiently, supporting the mission and culture of Leisure Vale, and ensuring smooth daily operations at the front desk. This role requires excellent interpersonal communication skills and the ability to manage multiple tasks while maintaining a professional and friendly demeanor. You will contribute to community relationships by cooperating with physicians, pharmacists, vendors, and other stakeholders, ensuring that residents receive timely and accurate information and assistance.

The Concierge also plays a crucial role in emergency preparedness, responding to alarms and coordinating necessary actions promptly to maintain the safety and well-being of all residents and staff. In addition to greeting guests and answering phones, you will be responsible for maintaining daily logs, scheduling resident appointments and activities, managing deliveries, distributing communications, and facilitating billing information to the business office. This role offers competitive wages, a benefit package including paid time off and overtime pay, and a beautiful work environment conducive to both personal and professional growth. Leisure Vale is proud of its caring and compassionate work community, supportive management team, and the opportunity it provides for employees to thrive, succeed, and find long-term employment in a family-like atmosphere.

Job Requirements

High school diploma or equivalent
previous experience in assisted living or related field preferred
at least 18 years of age
excellent verbal and written communication skills
basic computer proficiency including Word, Excel and Outlook
ability to handle multiple tasks efficiently
no felony convictions
availability to work weekends, evenings, holidays and overtime
familiarity with office equipment such as telephones, fax and copy machines
valid First Aid Certification may be required

Job Qualifications

High school diploma preferred
previous assisted living experience is a plus
no previous felony conviction, or conviction for fraud of the federal government
18 plus years of age
be familiar with how to use a telephone, copy machine, fax machine, and all other office equipment associated with this position
possess excellent communication skills and the ability to effectively communicate both verbally and in writing
must be able to read, write, speak and understand English, as well as follow directions (written and oral)
possess basic computer skills, including knowledge of Word, Excel and Outlook
may be required to hold valid First Aid Certification
must be willing and able to work required and scheduled shifts, including evenings, weekends, overtime and holidays

Job Duties

Support the mission, vision and culture of the organization through positive communication
contribute to community relationships by demonstrating cooperation and professional conduct with residents, families, associates, physicians, pharmacies and other vendors or persons
contribute to team effort by being flexible in work assignments
by taking initiative, providing support and by understanding how this position affects and compliments all other community positions
maintain work pace appropriate to given workload
perform activities on schedule while maintaining regular attendance and punctuality
answer phones, take messages and transfer calls
greet arriving guests in a professional and friendly manner
answer residents needs and requests
maintain a daily resident log and resident emergency information
answer emergency responder and fire alarm systems and take appropriate emergency steps
schedule residents doctor appointments and activities as necessary
provide information to business office for billing
give directions and disseminate information as directed
distribute written communications
accept and sign for deliveries (mail, prescriptions, etc.)
coordinate guest room reservations as applicable
respond appropriately to changes in the work setting
perform other related assignments as required
be familiar with Oxford Health Group Policies and Procedures Manual and Oxford Associate Handbook
act on constructive feedback by listening to supervisors, customers and peers and use it to improve performance
maintain resident, employee and community confidentiality
respect residents rights
demonstrate positive attitude and ability to work well with all people, particularly the elderly
promote positive work environment that emphasizes teamwork
demonstrate willingness to help other staff whenever needed
follow all front desk policies concerning tracking of residents