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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $16.40 - $20.10
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Discount Program
Paid Time Off
Sick Time
Holiday pay
myFlexPay
Tuition Reimbursement
Bonus opportunities
Job Description
Sunrise Senior Living is a renowned provider of senior care services, committed to enriching the lives of its residents through compassionate service and a supportive community environment. The company has earned recognition as a Great Place to Work by Activated Insights for the ninth time, underscoring its dedication to fostering a positive workplace culture and delivering exceptional care. Sunrise Senior Living centers around a mission to empower residents to live longer, healthier, and happier lives by offering not only excellent care but also meaningful relationships and a vibrant community experience. At Sunrise, employees are valued for their unique contributions and... Show More
Job Requirements
- High school diploma or GED
- proven customer service experience
- proficiency in computer skills including Microsoft Office and internal applications
- ability to manage multiple tasks and prioritize effectively
- ability to communicate clearly and accurately
- reliable and punctual
- basic knowledge of health and safety protocols
- ability to work collaboratively in a team environment
- must be able to assist with administrative tasks and data entry
- may require compliance with vaccination mandates as per federal, state, and local laws
- must understand and adhere to safety and regulatory requirements
- must have a commitment to serving seniors with compassion and respect.
Job Qualifications
- High school degree/GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- ability to learn new applications
- effective written and verbal communication skills
- good organizational, time management, and follow through skills
- accurate record keeping skills
- good judgment, problem solving, and decision-making skills
- ability to handle multiple priorities
- knowledge of occupational health and safety practices is a plus
- teamwork and commitment to community mission and values
- willingness to attend training and participate in engagement initiatives.
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- contact the Director of Sales (DOS), Executive Director (ED), or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- greet potential candidates interested in learning more about Sunrise careers and job openings and direct candidates to apply online or capture information into the Applicant Tracking System to launch recruitment
- answer incoming telephone calls and resident calls promptly with the appropriate greeting and identification
- take complete messages with pertinent information and communicate them to the intended recipient
- offer a community overview to callers and determine the appropriate transfer
- manage appointments for residents and family members such as hairdresser and transportation
- send get well and sympathy cards to residents and families as needed
- order Memory Flowers for deceased residents
- order flowers and nameplates for new residents
- order guest meals for moves
- maintain marketing and move-in packet inventory
- support DOS with Customer Relationship Management database entry
- maintain desk and entry area neat and organized
- check and restock the Bistro for refreshments and cleanliness
- ensure music plays throughout the day
- partner with the community team for compliance with health and safety regulations
- practice safety procedures including PPE, fire extinguishers, SDS, and Lockout Tagout
- maintain resident and team member rosters and schedules
- champion the Safe Leaving Program
- respond to emergencies according to policy
- ensure guests and residents sign in/out
- maintain high-risk elopement list
- update daily resident phone list and rosters
- prepare and collect meal tickets and money
- organize and distribute mail and newspapers
- post the daily menu
- assist with recruitment data entry and administrative duties
- monitor and order office supplies
- track and disperse team member paychecks
- participate actively in team goals and training
- demonstrate Team Member Credo and Principles of Service
- contribute to engagement programs
- attend meetings and maintain compliance with required training
- perform other duties as assigned.
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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