Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $15.25 - $19.75
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Multiple Tiers of Medical Coverage
Dental Insurance
Vision Insurance
Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

Cadillac Hotel & Beach Club is an iconic oceanfront resort located in Mid-Beach, Miami, featuring 357 rooms that blend timeless Art Deco design with contemporary luxury. As a member of the prestigious Autograph Collection Hotels, the property offers guests a unique European Riviera-inspired ambiance infused with the vibrant energy of Miami. The resort’s prime location provides direct access to pristine beaches, complemented by two resort-style pools and a selection of elevated dining experiences. This combination of sophisticated design, luxury amenities, and a lively setting makes Cadillac Hotel & Beach Club a sought-after destination for travelers looking to enjoy Miami’s sun-soaked lifestyle and rich cultural backdrop.

Davidson Hospitality Group, the managing company of this resort, is known for its entrepreneurial approach to hospitality management. Operating across multiple sectors including hotels, resorts, and dining venues, Davidson brings personalized service with the extensive resources and expertise of a large company. Their commitment to delivering value and exceptional guest experiences positions them as a preferred partner for leading hospitality brands such as Hilton, Hyatt, Kimpton, Marriott, and Margaritaville. As a part of Davidson’s team at Cadillac Hotel & Beach Club, employees benefit from a dynamic work environment that values innovation, collaboration, and guest satisfaction.

The Concierge role at Cadillac Hotel & Beach Club is a pivotal position focused on delivering outstanding personalized service to guests. Ideal candidates are outgoing, friendly, and genuinely passionate about hospitality. This role requires excellent communication skills and the ability to handle multiple guest requests efficiently. The Concierge acts as a knowledgeable resource, assisting guests with restaurant reservations, arranging transportation, and offering recommendations for local attractions, ensuring that every guest’s experience is memorable and seamless. Working as a Concierge offers a unique opportunity to engage with diverse guests, enhance their stay, and contribute to the hotel’s reputation for exemplary service. The position requires flexibility to work various shifts, including weekends and holidays, aligning with the hospitality industry’s demand for consistent guest support. Team members at Cadillac Hotel & Beach Club also enjoy a comprehensive benefits package through Davidson Hospitality Group, which supports their well-being and professional growth.

Job Requirements

  • High school diploma or equivalent
  • Previous hospitality or customer service experience
  • Strong interpersonal skills
  • Ability to handle multiple guest requests simultaneously
  • Familiarity with reservation systems
  • Availability to work weekends and holidays
  • Good communication skills

Job Qualifications

  • Previous experience in customer service or hospitality
  • Excellent communication skills
  • Strong problem-solving abilities
  • Knowledge of local attractions and transportation options
  • Ability to multitask and prioritize
  • Proficiency in Microsoft Office and reservation systems
  • Ability to work flexible hours including weekends and holidays
  • Bilingual skills are a plus

Job Duties

  • Assist guests with restaurant reservations
  • Arrange transportation for guests
  • Provide recommendations for local attractions
  • Handle guest inquiries and requests promptly
  • Maintain knowledge of hotel services and local area
  • Coordinate with other hotel departments to ensure guest satisfaction
  • Keep accurate records of guest interactions

Job Criteria

Experience

Mid Level (3-7 years)


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