Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Competitive wages
Access to wages before payday
flexible scheduling options
Paid Time Off
Paid holidays
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with employer matching
Paid training
Opportunities for advancement
meals
uniforms
Employee assistance program
Job Description
Provincial Senior Living is a leading manager of lifestyle-driven Independent Living communities across the United States. With a commitment to enriching the lives of seniors and team members alike, Provincial proudly serves thousands of residents in more than 13,000 units nationwide. The company operates under foundational Pillars of Excellence that emphasize personalized care, hospitality, and lasting connections. Recognized as one of the largest senior living families in the U.S., Provincial communities have earned the Great Place to Work certifications from 2022 through 2026, reflecting their dedication to fostering a positive and supportive work environment.
Provincial Senior Living offers rewarding and meaningful career opportunities, supporting employee growth through learning and development initiatives that help team members build fulfilling careers. Their comprehensive compensation packages include competitive wages, access to wages before payday, flexible scheduling options for both full-time and part-time employees, paid time off and holidays for full-time employees, and extensive benefits such as health, dental, vision, life, and disability insurances. Additional perks include 401(k) retirement plans with employer matching, paid training, career advancement opportunities, meals and uniforms, and an Employee Assistance Program.
The Concierge position at Provincial Senior Living is a frontline role responsible for creating a welcoming and efficient environment for residents, visitors, and staff. This role involves greeting guests and residents, handling internal and external phone communications, taking and relaying messages, and providing general information. The concierge supports day-to-day operations by managing appointment scheduling for residents and their families, maintaining various logs and registries, distributing mail, and coordinating meal tickets. Maintaining a neat and organized reception area is essential to represent the community's commitment to quality service.
The ideal candidate for this role will have a high school diploma or GED and possess one to three years of customer service experience or comparable training. As the first point of contact, the Concierge plays a crucial part in delivering outstanding hospitality, ensuring residents and guests feel valued and cared for. The role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently. Working at Provincial Senior Living means joining a team dedicated to making a positive impact on the lives of seniors while enjoying a supportive workplace culture and numerous employee benefits.
Provincial Senior Living offers rewarding and meaningful career opportunities, supporting employee growth through learning and development initiatives that help team members build fulfilling careers. Their comprehensive compensation packages include competitive wages, access to wages before payday, flexible scheduling options for both full-time and part-time employees, paid time off and holidays for full-time employees, and extensive benefits such as health, dental, vision, life, and disability insurances. Additional perks include 401(k) retirement plans with employer matching, paid training, career advancement opportunities, meals and uniforms, and an Employee Assistance Program.
The Concierge position at Provincial Senior Living is a frontline role responsible for creating a welcoming and efficient environment for residents, visitors, and staff. This role involves greeting guests and residents, handling internal and external phone communications, taking and relaying messages, and providing general information. The concierge supports day-to-day operations by managing appointment scheduling for residents and their families, maintaining various logs and registries, distributing mail, and coordinating meal tickets. Maintaining a neat and organized reception area is essential to represent the community's commitment to quality service.
The ideal candidate for this role will have a high school diploma or GED and possess one to three years of customer service experience or comparable training. As the first point of contact, the Concierge plays a crucial part in delivering outstanding hospitality, ensuring residents and guests feel valued and cared for. The role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently. Working at Provincial Senior Living means joining a team dedicated to making a positive impact on the lives of seniors while enjoying a supportive workplace culture and numerous employee benefits.
Job Requirements
- High school diploma or general education degree (GED) preferred
- one to three years customer service experience and/or training
- ability to communicate clearly and effectively
- strong organizational skills
- ability to manage multiple tasks simultaneously
- proficiency in operating telephone systems and office equipment
- friendly and approachable demeanor
- commitment to adhere to company policies and procedures
Job Qualifications
- High school diploma or general education degree (GED) preferred
- one to three years customer service experience and/or training
- equivalent combination of education and experience
Job Duties
- Carry out telephone answering and reception duties as required
- take complete messages with pertinent information and communicate messages to the intended recipient
- greet residents and visitors
- answer inquiries and give directions
- collate brochures for the marketing department
- prepare meal tickets for team members and family members, tally meal count sheets for the dining staff
- update the resident phone list and roster and move-in and move-out register daily
- manage guest and sign-in logs as necessary
- manage appointments for residents and family members such as hairdresser and transportation
- maintain and keep desk and entry area neat and organized
- organize and distribute mail to residents, executive director and department coordinators
- maintain resident forms for miscellaneous credits
- maintain adherence to all company personnel policies and established operating policies and procedures
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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