Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
Wynn Las Vegas is a world-renowned luxury resort and casino located on the Las Vegas Strip, celebrated for its exquisite Forbes 5 Star service standards and luxurious accommodations. As part of the Wynn Resorts family, Wynn Las Vegas offers guests an unparalleled experience through exceptional service, elegant design, and a vibrant entertainment environment. The resort boasts stunning rooms, fine dining options, high-end shopping, a sprawling casino, and rejuvenating spa and wellness facilities. With a reputation built on meticulous attention to detail and guest satisfaction, Wynn Las Vegas attracts discerning travelers from around the globe seeking a memorable stay loaded with personalized touches and comprehensive resort amenities.
The Concierge role at Wynn Las Vegas is paramount in ensuring that guests receive the highest level of personalized service consistent with Forbes 5 Star standards. The Concierge is responsible for proactively anticipating guests' needs and delivering bespoke services that range from securing restaurant reservations and show tickets to arranging transportation, golf outings, spa appointments, shopping, amenities, and courier services. This role requires a commitment to excellence, a thorough knowledge of the resort and Las Vegas offerings, and the ability to remain discreet and professional at all times. A Wynn Concierge is more than a customer service provider; they are a luxury experience architect, crafting moments that guests will cherish long after their visit. This position benefits candidates interested in providing exceptional service in a fast-paced, high-profile environment while upholding the Wynn brand's prestigious reputation.
Concierges work closely with other departments and external vendors, maintaining a strict code of ethics and integrity to ensure all guest interactions align with Wynn's standards. They are entrusted with creating a welcoming ambiance, resolving guest concerns efficiently within their authority while focusing on maintaining the cleanliness, safety, and pristine condition of their work environment. This role requires someone who thrives in a team setting, remains calm under pressure, and consistently demonstrates a positive, solution-oriented mentality. Familiarity with advanced reservation and management systems such as ALICE, 7Rooms, HotSOS, Archtics, and Opera is preferred, along with strong computer skills including proficiency in Microsoft Office and typing fluency. Candidates fluent in additional languages will find their skills advantageous in serving Wynn's diverse clientele.
The Wynn Concierge role is a full-time position demanding flexibility in work hours to meet business demands, possibly covering all shifts. This role is ideally suited to professionals with a passion for luxury hospitality, effective communication skills, exceptional organizational abilities, and a desire to provide exemplary service that exceeds expectations. Membership in professional concierge associations such as Les Clefs d'Or and local hospitality networks is encouraged, recognizing the role's importance in fostering industry connections to better serve guests. This position also values the ability to handle confidential information discreetly and calls for individuals who embody a polished, professional image at all times.
Overall, a Wynn Concierge is a critical ambassador for the Wynn brand, representing the pinnacle of guest service excellence in one of the most vibrant hospitality markets globally. The role promises a dynamic work environment, opportunities for career growth within a prestigious resort, and the satisfaction of delivering world-class service that defines the Wynn Las Vegas experience.
The Concierge role at Wynn Las Vegas is paramount in ensuring that guests receive the highest level of personalized service consistent with Forbes 5 Star standards. The Concierge is responsible for proactively anticipating guests' needs and delivering bespoke services that range from securing restaurant reservations and show tickets to arranging transportation, golf outings, spa appointments, shopping, amenities, and courier services. This role requires a commitment to excellence, a thorough knowledge of the resort and Las Vegas offerings, and the ability to remain discreet and professional at all times. A Wynn Concierge is more than a customer service provider; they are a luxury experience architect, crafting moments that guests will cherish long after their visit. This position benefits candidates interested in providing exceptional service in a fast-paced, high-profile environment while upholding the Wynn brand's prestigious reputation.
Concierges work closely with other departments and external vendors, maintaining a strict code of ethics and integrity to ensure all guest interactions align with Wynn's standards. They are entrusted with creating a welcoming ambiance, resolving guest concerns efficiently within their authority while focusing on maintaining the cleanliness, safety, and pristine condition of their work environment. This role requires someone who thrives in a team setting, remains calm under pressure, and consistently demonstrates a positive, solution-oriented mentality. Familiarity with advanced reservation and management systems such as ALICE, 7Rooms, HotSOS, Archtics, and Opera is preferred, along with strong computer skills including proficiency in Microsoft Office and typing fluency. Candidates fluent in additional languages will find their skills advantageous in serving Wynn's diverse clientele.
The Wynn Concierge role is a full-time position demanding flexibility in work hours to meet business demands, possibly covering all shifts. This role is ideally suited to professionals with a passion for luxury hospitality, effective communication skills, exceptional organizational abilities, and a desire to provide exemplary service that exceeds expectations. Membership in professional concierge associations such as Les Clefs d'Or and local hospitality networks is encouraged, recognizing the role's importance in fostering industry connections to better serve guests. This position also values the ability to handle confidential information discreetly and calls for individuals who embody a polished, professional image at all times.
Overall, a Wynn Concierge is a critical ambassador for the Wynn brand, representing the pinnacle of guest service excellence in one of the most vibrant hospitality markets globally. The role promises a dynamic work environment, opportunities for career growth within a prestigious resort, and the satisfaction of delivering world-class service that defines the Wynn Las Vegas experience.
Job Requirements
- High school diploma or equivalent
- Minimum two years experience as a concierge in a luxury resort or residential property preferred
- Must be 21 years of age or older
- Available to work all shifts with flexible schedule
- Strong organizational and communication skills
- Ability to maintain confidentiality
- Must be well-groomed and professional
- Ability to work well within a team and under pressure
- Positive 'whatever it takes' attitude
- Proficient in English
- Additional foreign language skills a plus
- Ability to use relevant reservation and management systems
- Willingness to learn and adapt
- Commitment to uphold Wynn standards of service and ethics
Job Qualifications
- Two years prior experience as a concierge at a luxury resort or residential property preferred
- Strong problem solving and decision-making skills
- Outstanding organizational, interpersonal, and administrative skills
- Strong customer service skills
- Ability to work effectively under pressure in high-stress situations
- Positive and resourceful attitude toward exceeding guest expectations
- Excellent verbal and written communication skills
- Proficiency in English, additional foreign languages a plus
- Familiarity with ALICE, 7Rooms, HotSOS, Archtics, Opera, and Open Tee systems preferred
- Proficient in Microsoft Office and able to type at least 30 WPM
- Knowledge of Wynn|Encore resort services, Las Vegas local attractions, and events
- Membership in concierge associations preferred
- Notary Public in Nevada preferred but not required
Job Duties
- Provide personalized concierge services including restaurant reservations, show tickets, transportation, shopping, spa & salon services, golf, amenity and courier requests
- Maintain Forbes 5 Star standards in all guest interactions
- Resolve guest issues within limits of authority
- Promote hotel facilities and services while ensuring adherence to Wynn standards
- Maintain cleanliness, safety, and pristine workplace conditions
- Cultivate relationships and network with local establishments to fulfill guest requests
- Attend training classes and incorporate knowledge into work practices
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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