Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $22.61 - $28.27
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Paid holidays
Housing discount
Tuition Assistance
Fitness Reimbursement
Apparel allowance
Parental leave
cell phone stipend

Job Description

Windsor Communities, a leading property management company based in Seattle, WA, is renowned for creating exceptional living experiences within its numerous residential communities. With a steadfast commitment to fostering environments where residents feel truly cared for, Windsor has earned the prestigious Kingsley Excellence Award for Overall Customer Service for five consecutive years, demonstrating their dedication to superior resident satisfaction and operational excellence. As a company, Windsor prides itself on its core values—Accountable, Inclusive, Energizing, and Courageous—which guide their workforce and community interactions, aiming to build vibrant neighborhoods that feel like home to every resident. Windsor Communities encompasses a wide range of residential properties, focusing on quality, customer service, and continuous professional development for its staff. Their ethos revolves around support, growth, and community engagement, making it an inspiring and rewarding workplace for those passionate about hospitality and property management.

The role of Concierge at Windsor Cirrus in Seattle is more than a front desk position—it is a vital part of the resident experience, serving as the first welcoming face for all who enter their home. This full-time, hourly position offers a starting salary of $22.61 per hour, with potential to increase up to $28.27 based on experience, tenure, and location. Scheduled from Tuesday to Saturday from 3:30 PM to midnight, it includes weekend shifts two to three times per month, a necessity to accommodate resident interactions and prospective resident tours during peak times.

As a Concierge, the individual will perform front desk administrative tasks, expertly manage incoming and outgoing telephone communications through the switchboard, and provide consistent, exceptional customer service to residents, prospects, and vendors alike. The role demands a customer-focused mentality with the ability to multitask and rapidly prioritize in a fast-paced leasing and sales office environment. Candidates with property management or hospitality experience will find the knowledge helpful, though strong communication skills, both written and verbal, are essential for success. Windsor invests in its Concierges by providing comprehensive benefits including health, dental, and vision insurance, a 401(k) plan with company match, paid time off, holidays, and professional development opportunities. Additionally, employees enjoy significant discounts on housing within Windsor Communities, tuition assistance, fitness reimbursement, and other perks designed to support their well-being and career growth.

Joining Windsor Communities means becoming part of a growing organization dedicated to creating meaningful experiences for residents and associates. It is a place where a career is built on accountability, inclusivity, energy, and courage, supported by training, mentoring, and numerous advancement opportunities. Prospective team members who thrive in a dynamic, people-centered atmosphere will find this role fulfilling and impactful. Windsor Communities also complies with federal employment verification requirements and promotes equal employment opportunities, fostering a diverse and welcoming workplace for all. By accepting the Concierge role, you embrace a career path defined by engagement, service excellence, and a genuine connection to community life.

Job Requirements

  • high school diploma or equivalent
  • excellent communication skills
  • available to work Tuesday through Saturday including 2-3 weekends per month
  • ability to multitask and work in a fast-paced environment
  • customer service experience
  • basic administrative and telephone switchboard skills
  • resident-focused attitude

Job Qualifications

  • property management or hospitality experience is a plus
  • outstanding communication skills both written and verbal
  • a customer-focused mentality
  • ability to multitask and shift priorities quickly
  • experience working in fast-paced environments
  • high school diploma or equivalent
  • proficiency in telephone and administrative systems

Job Duties

  • perform all front desk tasks including administrative tasks
  • respond to all incoming and outgoing telephone calls via switchboard
  • provide exceptional and consistent customer service to residents, prospects, and vendors
  • work weekends to be available when prospective residents are searching for homes
  • manage shift priorities in a fast-paced leasing and sales office
  • communicate effectively in both written and verbal forms
  • create unique experiences for residents and guests

Job Criteria

Experience

Mid Level (3-7 years)


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