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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $21.25
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Flexible pay
Tuition Reimbursement
Job Description
Sunrise Senior Living is a renowned provider of senior living services dedicated to enhancing the quality of life for older adults. With a commitment to empowering residents to live longer, healthier, and happier lives, Sunrise Senior Living fosters a supportive environment that encourages meaningful connections among residents, their families, and team members. Recognized consistently as a Great Place to Work for its exceptional culture and workplace environment, Sunrise Senior Living values integrity, respect, and community spirit. The organization places a strong emphasis on safety, personalized care, and promoting the overall well-being of its residents through compassionate and professional service. Join... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency in Microsoft Office and other computer applications
- Ability to handle a fast-paced environment and multiple tasks
- Strong communication skills
- Good organizational and time management skills
- Ability to maintain confidentiality and professionalism
- Ability to respond effectively to emergencies
- Willingness to comply with health and safety protocols
- Ability to work as part of a collaborative team
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new applications
- Ability to handle multiple priorities
- Possess written and verbal communication skills
- Demonstrate good organizational, time management, and follow-through skills
- Possess accurate record-keeping skills
- Demonstrate good judgment, problem solving, and decision-making skills
- Understanding of safety procedures and compliance
- Ability to work collaboratively in a team environment
- Commitment to serving residents through Sunrise Principles of Service
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital
- Order Memory Flower for any residents that have passed away
- Send sympathy cards to families and/or responsible parties as needed
- Order flowers and name plates for new residents prior to move-in
- Order guest meals for resident and family on the day of move-in
- Create and maintain marketing and move-in packet inventory as needed
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- Assist the Director of Sales with Customer Relationship Management lead tracking database entry if applicable
- Perform other administrative duties pertaining to the resident move-in process
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available, maintain and clean the popcorn machine daily, and restock as necessary
- Keep music playing throughout the day
- Ensure that another team member covers the front desk when stepping away to complete duties
- Partner with community team to ensure compliance with occupational health and safety regulations, promote Risk Management programs and policies, and adhere to safety rules and regulations
- Practice safety procedures including PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain Resident Roster, Team Member Roster, and current work schedules for emergency procedures
- Champion the Safe Leaving Program
- Respond to emergencies as per policies and procedures
- Ensure all guests and residents sign themselves in and out appropriately
- Maintain a high-risk elopement list with photograph at front desk
- Maintain awareness of resident entry and exit
- Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
- Prepare meal tickets and tally meal count sheets
- Collect meal ticket money and process as per internal procedures
- Organize and distribute mail
- Collect and distribute resident and community newspapers
- Post and display the Daily Menu
- Maintain resident form for miscellaneous credits
- Assist with recruitment process by performing data entry and general administrative duties
- Monitor and order office supplies
- Track and disperse team member paychecks
- Actively participate as a team member committed to team goals
- Demonstrate the Team Member Credo and commit to Principles of Service
- Engage in team member engagement programs and meetings
- Maintain compliance in required training
- Perform other duties as assigned.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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