Concierge

Yonkers, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $21.25

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

Sick Time

Holiday pay

Flexible pay

Tuition Reimbursement

Job Description

Sunrise Senior Living is a renowned provider of senior living services dedicated to enhancing the quality of life for older adults. With a commitment to empowering residents to live longer, healthier, and happier lives, Sunrise Senior Living fosters a supportive environment that encourages meaningful connections among residents, their families, and team members. Recognized consistently as a Great Place to Work for its exceptional culture and workplace environment, Sunrise Senior Living values integrity, respect, and community spirit. The organization places a strong emphasis on safety, personalized care, and promoting the overall well-being of its residents through compassionate and professional service. Join Sunrise Senior Living and become part of a team that positively impacts seniors' lives with dignity and respect while also supporting team members' growth and development.

The Concierge role at Sunrise Senior Living serves as a vital first impression and initial point of contact for potential residents, families, and community visitors. This position is essential in maintaining a welcoming and hospitable atmosphere within the community. The Concierge is responsible for greeting guests warmly, managing external and internal phone communications, and accurately conveying messages to appropriate parties. Additionally, the Concierge supports various administrative duties, assists in recruitment activities, and oversees the Bistro area to ensure a pleasant and inviting ambiance. The role involves collaborating closely with the Director of Sales, Executive Director, and Business Office Coordinator to facilitate resident move-ins and community engagement initiatives. This position requires excellent customer service skills, organizational abilities, and a proactive approach to ensuring safety and compliance with all health and safety regulations. The Concierge plays a key role in supporting the community's mission and values, actively contributing to team success, and enhancing the overall experience of residents and their families. Sunrise offers comprehensive benefits such as medical, dental, and vision plans, retirement savings, paid time off, and tuition reimbursement, creating rewarding career opportunities in a supportive and growth-oriented workplace. This role is perfect for individuals passionate about delivering exceptional service and building meaningful relationships in a senior living community setting.

Job Requirements

High school degree or GED
Proven customer service experience
Proficiency in Microsoft Office and other computer applications
Ability to handle a fast-paced environment and multiple tasks
Strong communication skills
Good organizational and time management skills
Ability to maintain confidentiality and professionalism
Ability to respond effectively to emergencies
Willingness to comply with health and safety protocols
Ability to work as part of a collaborative team

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
Ability to learn new applications
Ability to handle multiple priorities
Possess written and verbal communication skills
Demonstrate good organizational, time management, and follow-through skills
Possess accurate record-keeping skills
Demonstrate good judgment, problem solving, and decision-making skills
Understanding of safety procedures and compliance
Ability to work collaboratively in a team environment
Commitment to serving residents through Sunrise Principles of Service

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser and transportation
Send get well cards to residents in the hospital
Order Memory Flower for any residents that have passed away
Send sympathy cards to families and/or responsible parties as needed
Order flowers and name plates for new residents prior to move-in
Order guest meals for resident and family on the day of move-in
Create and maintain marketing and move-in packet inventory as needed
Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
Assist the Director of Sales with Customer Relationship Management lead tracking database entry if applicable
Perform other administrative duties pertaining to the resident move-in process
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available, maintain and clean the popcorn machine daily, and restock as necessary
Keep music playing throughout the day
Ensure that another team member covers the front desk when stepping away to complete duties
Partner with community team to ensure compliance with occupational health and safety regulations, promote Risk Management programs and policies, and adhere to safety rules and regulations
Practice safety procedures including PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
Maintain Resident Roster, Team Member Roster, and current work schedules for emergency procedures
Champion the Safe Leaving Program
Respond to emergencies as per policies and procedures
Ensure all guests and residents sign themselves in and out appropriately
Maintain a high-risk elopement list with photograph at front desk
Maintain awareness of resident entry and exit
Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
Prepare meal tickets and tally meal count sheets
Collect meal ticket money and process as per internal procedures
Organize and distribute mail
Collect and distribute resident and community newspapers
Post and display the Daily Menu
Maintain resident form for miscellaneous credits
Assist with recruitment process by performing data entry and general administrative duties
Monitor and order office supplies
Track and disperse team member paychecks
Actively participate as a team member committed to team goals
Demonstrate the Team Member Credo and commit to Principles of Service
Engage in team member engagement programs and meetings
Maintain compliance in required training
Perform other duties as assigned.