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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee assistance program
Training and Development
Retirement Plan
flexible scheduling
Employee Discounts
Job Description
The hiring establishment is a senior living community that is dedicated to providing a warm, welcoming, and professional environment for its residents, families, guests, and staff. This community is committed to upholding values centered on dignity, respect, and exceptional service, ensuring that everyone who interacts within the community feels valued and cared for. As a part of the administration department, the Concierge position is a fundamental role within this environment, acting as the first point of contact for all individuals entering the community. This position is non-exempt and reports directly to the General Manager, highlighting its operational importance in daily... Show More
Job Requirements
- High school diploma or equivalent
- experience in senior living, hospitality, or customer service environment preferred
- excellent verbal and written communication skills
- professional demeanor, reliability, and a genuine passion for serving seniors
- basic computer and phone system knowledge (Microsoft Office, copy/fax/scanning equipment)
- state criminal background check and LIC 508 criminal record statement
- LIC 503 health screening report
- tuberculosis (TB) clearance as required by the state
- first aid and CPR certifications as required by the state
- criminal background check cleared
- certification and/or license as required by the state
- fingerprint clearance as required by the state
- must be at least 18 years of age as outlined in state regulations
- must be able to read, speak and write the English language
- ability to stand and walk for extended periods
- ability to stoop, kneel, crouch, or crawl as part of regular duties
- ability to talk and hear to communicate effectively with residents and staff
- ability to lift and/or move up to 50 pounds independently
- vision requirements include close vision, distance vision, and the ability to adjust focus
- occasional evening, weekend, or night shifts may be required to ensure proper shift coverage
- subject to potential exposure to communicable diseases and infections
- various drugs, chemicals, infectious, or biological hazards
- environmental hazards such as falls, burns, odors, or equipment-related injuries
Job Qualifications
- High school diploma or equivalent
- experience in senior living, hospitality, or customer service environment preferred
- excellent verbal and written communication skills
- professional demeanor and reliability
- basic computer and phone system knowledge
- ability to maintain confidentiality and comply with HIPAA policies
- strong interpersonal skills and customer service orientation
- ability to manage multiple tasks and respond promptly
- physical ability to meet the demands of the position such as standing, walking, and lifting
- certification and/or license as required by state regulations
- ability to communicate clearly in English
Job Duties
- Greet all residents, visitors, families, and vendors in a courteous, professional, and friendly manner
- treat residents, families and visitors of the community with dignity and respect
- answer all incoming telephone calls promptly and route them to the appropriate department or take accurate messages and ensure timely delivery
- maintain the front desk area in a neat, organized, and welcoming condition at all times
- monitor and manage resident and guest sign-in/sign-out logs according to community policy and procedures
- assist residents with general questions, appointment scheduling & reminders, package deliveries, and other non-clinical support services
- notify appropriate staff of scheduled tours, appointments, vendors, and special guests
- support the sales director by greeting prospective residents and their families warmly and notifying the team of walk-ins or scheduled tours
- provide administrative assistance including copying, faxing, filing, and distributing mail as assigned by the general manager or executive director
- help maintain community calendars, bulletin boards, and front desk communications in a clear and current manner
- coordinate with maintenance, housekeeping, and dietary services for timely resident or guest requests
- monitor entry points in accordance with the community’s safety, visitor, and emergency policies
- maintain confidentiality and security of all resident and business information in compliance with HIPAA and company policies
- provide coverage for weekends, holidays, and other shifts as needed to ensure consistent front desk presence
- support other departments and leadership with projects and administrative tasks as assigned
- perform all other duties as assigned by executive director, general manager, or management company representatives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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