Concierge

The hiring establishment is a senior living community that is dedicated to providing a warm, welcoming, and professional environment for its residents, families, guests, and staff. This community is committed to upholding values centered on dignity, respect, and exceptional service, ensuring that everyone who interacts within the community feels valued and cared for. As a part of the administration department, the Concierge position is a fundamental role within this environment, acting as the first point of contact for all individuals entering the community. This position is non-exempt and reports directly to the General Manager, highlighting its operational importance in daily community functions.

The Concierge plays a critical role in facilitating smooth communication and service delivery at the front desk, where efficiency, warmth, and professionalism are paramount. The role involves greeting all visitors with courtesy, managing incoming telephone calls, supporting administrative tasks like copying and filing, and maintaining an organized and inviting front desk area that reflects the community's culture and values. The Concierge is also responsible for monitoring visitor sign-in and sign-out processes to ensure the safety and security of the community, adhering strictly to policies and regulatory requirements including HIPAA. A customer-first approach is essential, with the Concierge acting as the welcoming face and voice of the community, helping to create a positive first impression for prospective residents and their families, as well as providing ongoing support to current residents.

This position requires excellent verbal and written communication skills, professionalism, and a genuine passion for serving seniors. The Concierge must effectively coordinate with other departments such as maintenance, housekeeping, and dietary services to meet resident and guest needs in a timely manner. Additionally, the role includes coverage for weekends and holidays to maintain consistent front desk presence. Physical demands involve standing, walking, and assisting in light physical tasks, reflecting the hands-on nature of the position. Requirements include a high school diploma or equivalent, basic computer knowledge, state-mandated certifications including background checks, TB clearance, and CPR/First Aid certifications, and the ability to communicate proficiently in English.

The Concierge position is ideal for individuals passionate about senior living, hospitality, or customer service. It offers an opportunity to be part of a dedicated team committed to providing outstanding service and fostering a respectful, secure, and nurturing community environment. This role is crucial in ensuring that every interaction at the front desk meets the highest standards of hospitality and service integrity, ultimately contributing to the community's mission of excellence in senior living care.