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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $17.00
Work Schedule
Standard Hours
Benefits
Competitive wages
Early access to earned wages before payday
Flexible scheduling options with full-time and part-time hours
Paid Time Off
Holidays
Comprehensive benefit package including health, dental, vision, life and disability insurances
401(k) with employer match
Paid training
Opportunities for growth and advancement
Employee assistance program
Job Description
Discovery Management Group is a leading entity in the senior living industry across the United States, recognized for being a purpose-driven and people-centered organization. They manage and enhance senior living communities comprising over 15,000 units nationwide, maintaining continuous growth. Their commitment to operational excellence, lifestyle personalization, and culture-driven leadership underpins their service to residents and families. As part of one of the largest senior living families in the U.S., their communities have been certified Great Place to Work for multiple consecutive years from 2022 through 2026. This recognition not only highlights their commitment to quality in senior living but also... Show More
Job Requirements
- High school diploma or GED preferred
- One to three years of customer service, reception, or administrative experience preferred
- Strong communication, organization, and interpersonal skills
- Professional demeanor with the ability to multitask in a fast-paced environment
- Basic computer skills and comfort using phones, email, and office systems
- Ability to maintain confidentiality and represent the community positively
Job Qualifications
- High school diploma or GED preferred
- One to three years of customer service, reception, or administrative experience preferred
- Strong communication, organization, and interpersonal skills
- Professional demeanor with the ability to multitask in a fast-paced environment
- Basic computer skills and comfort using phones, email, and office systems
- Ability to maintain confidentiality and represent the community positively
Job Duties
- Perform telephone answering and reception duties, managing internal and external calls professionally and courteously
- Take accurate, detailed messages and ensure timely communication to the appropriate recipient
- Greet residents, families, and visitors warmly
- respond to inquiries and provide directions as needed
- Collate brochures and support marketing materials as requested
- Prepare meal tickets for team members and family members
- tally meal count sheets for Dining Services
- Maintain and update resident phone lists, rosters, move-in and move-out registers, guest logs, and sign-in sheets
- Coordinate and manage resident and family appointments including transportation, salon services, and other community resources
- Keep the front desk and entry areas clean, organized, and welcoming at all times
- Sort, organize, and distribute mail to residents, the Executive Director, and department coordinators
- Maintain resident forms related to miscellaneous credits
- Follow all company personnel policies, operating procedures, and confidentiality requirements
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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