Concierge

Cape Coral, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $17.00

Work Schedule

Standard Hours

Benefits

Competitive wages

Early access to earned wages before payday

Flexible scheduling options with full-time and part-time hours

Paid Time Off

Holidays

Comprehensive benefit package including health, dental, vision, life and disability insurances

401(k) with employer match

Paid training

Opportunities for growth and advancement

Employee assistance program

Job Description

Discovery Management Group is a leading entity in the senior living industry across the United States, recognized for being a purpose-driven and people-centered organization. They manage and enhance senior living communities comprising over 15,000 units nationwide, maintaining continuous growth. Their commitment to operational excellence, lifestyle personalization, and culture-driven leadership underpins their service to residents and families. As part of one of the largest senior living families in the U.S., their communities have been certified Great Place to Work for multiple consecutive years from 2022 through 2026. This recognition not only highlights their commitment to quality in senior living but also reflects their dedication to fostering a positive and supportive workplace culture. The organization places strong emphasis on the growth and professional development of their team members by investing in robust learning and development opportunities. This ensures that every staff member has the resources and support to build rewarding and meaningful careers within the senior living industry. Working at Discovery Management Group means joining a team that values purpose, culture, and professional growth as the foundation for their success and future expansion.

The role of Concierge at Discovery Village Bonita Springs is integral in creating an enriching and welcoming environment for seniors. The Concierge serves as the first point of contact for residents, their families, visitors, and team members, providing a warm and professional front desk experience. This full-time position, operating Monday through Friday from 8:00 am to 4:00 pm, offers an hourly wage ranging from $15.00 to $17.00. The Concierge is responsible for managing daily communications, supporting resident services, and ensuring the front desk area is organized and inviting. Key duties involve professionally handling telephone calls, greeting visitors, responding to inquiries, coordinating appointments and community services, maintaining accurate resident records, distributing mail, and supporting marketing initiatives. The role demands a professional demeanor, strong organizational skills, and the ability to multitask efficiently in a fast-paced setting, reflecting the mission to enrich the lives of seniors every day. This position also supports operational smoothness by maintaining data confidentiality and adhering strictly to company policies. By joining as a Concierge, team members contribute directly to enhancing the quality of life for residents, embodying the values of teamwork, integrity, compassion, and accountability that Discovery Senior Living is built upon. This role offers valuable experience in customer service within the senior living sector, along with opportunities for growth and career advancement within a recognized Great Place to Work organization.

Job Requirements

High school diploma or GED preferred
One to three years of customer service, reception, or administrative experience preferred
Strong communication, organization, and interpersonal skills
Professional demeanor with the ability to multitask in a fast-paced environment
Basic computer skills and comfort using phones, email, and office systems
Ability to maintain confidentiality and represent the community positively

Job Qualifications

High school diploma or GED preferred
One to three years of customer service, reception, or administrative experience preferred
Strong communication, organization, and interpersonal skills
Professional demeanor with the ability to multitask in a fast-paced environment
Basic computer skills and comfort using phones, email, and office systems
Ability to maintain confidentiality and represent the community positively

Job Duties

Perform telephone answering and reception duties, managing internal and external calls professionally and courteously
Take accurate, detailed messages and ensure timely communication to the appropriate recipient
Greet residents, families, and visitors warmly
respond to inquiries and provide directions as needed
Collate brochures and support marketing materials as requested
Prepare meal tickets for team members and family members
tally meal count sheets for Dining Services
Maintain and update resident phone lists, rosters, move-in and move-out registers, guest logs, and sign-in sheets
Coordinate and manage resident and family appointments including transportation, salon services, and other community resources
Keep the front desk and entry areas clean, organized, and welcoming at all times
Sort, organize, and distribute mail to residents, the Executive Director, and department coordinators
Maintain resident forms related to miscellaneous credits
Follow all company personnel policies, operating procedures, and confidentiality requirements
Perform other duties as assigned