Concierge

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

flexible schedule

Supportive team environment

Opportunity to make a difference

Training and Development

employee recognition programs

Job Description

American House Senior Living Communities is a well-established organization that has been dedicated to providing high-quality housing for seniors since its founding in 1979. Known for its vision of affordable, excellent senior living, the company has expanded significantly over the years. With nearly four decades of commitment to enriching the lives of older adults, American House emphasizes creating an environment where meaningful relationships thrive. Their mission focuses on delivering compassionate care through passionate individuals, fostering a supportive and engaging atmosphere for residents. This senior living community prioritizes innovation, sustainable excellence, and adding value to stakeholders, making it a leader in its field.

The Concierge position at our Wildwood, FL community offers a unique opportunity to be the welcoming face for our residents during weekend overnight shifts. As Concierge, you will play a pivotal role in ensuring exceptional customer service by greeting guests and residents warmly, being a master multitasker who answers multi-line phones, screens calls, and directs communication efficiently. Your role will include addressing residents’ concerns professionally, managing appointments, and assisting with administrative tasks. You will be responsible for handling mail and deliveries, utilizing basic office software skills, and supporting safety by being prepared for emergencies. Familiarity with the BILD sales system is also essential. Your efforts contribute to creating a vibrant, welcoming environment that keeps residents engaged with weekend activities and ensures the community runs smoothly. This part-time, weekend overnight shift is perfect for those who enjoy working in a supportive, compassionate setting where client satisfaction and teamwork are paramount.

Job Requirements

High school diploma or GED
Experience in customer service or hospitality preferred
Ability to work weekend overnight shifts
Strong multitasking and organizational skills
Proficiency in Microsoft Office or similar software
Excellent verbal and written communication skills
Ability to remain calm under pressure

Job Qualifications

Excellent communication skills
Customer service-oriented
Proficient in basic office software
Ability to handle emergency situations calmly
Prior experience in a similar role preferred

Job Duties

Greet guests and residents with a smile making them feel at home
Answer a multiline telephone screen calls and direct them to the right place
Address resident concerns promptly and professionally
Provide administrative and clerical assistance
Schedule appointments efficiently
Receive and sort mail and deliveries
Use word processing spreadsheets and email proficiently
Carry out emergency procedures when needed
Familiarity with the BILD sales system
Oversee weekend activities to keep residents engaged
Note any areas or articles in need of repair and report them to the Assistant Director