Concierge

The SLS Hotel a Luxury Collection Hotel Beverly Hills, located at 465 S La Cienega Blvd in Los Angeles, California, is an esteemed luxury hospitality establishment that forms part of The Luxury Collection Hotels & Resorts, a prestigious portfolio under Marriott International. With over 120 hotels spread across more than 35 countries, The Luxury Collection Hotels offers immersive and authentic experiences that evoke lasting memories and special moments. Drawing on more than a century of heritage since its origins in 1906 with the Italian CIGA brand, known for iconic and famous hotels in Europe, this collection continues to evolve by exceeding the expectations of luxury travelers globally.

The SLS Hotel Beverly Hills embodies this tradition of sophisticated and personalized hospitality, blending timeless modern design with the cultural charm of its vibrant Los Angeles location. As a full-time, non-management position within the Rooms & Guest Services Operations category, this role carries an hourly wage of $34.00 and is eligible for tips. This is a temporary assignment lasting approximately 3 to 4 months.

In this capacity, you will be responsible for attending to various guest requests and assisting with special preparations or services, such as arranging transportation, reservations, or laundry services by liaising with appropriate providers. This position also involves catering to the needs of guests with exceptional requirements and following up to ensure their satisfaction, thus elevating their experience at the hotel.

You will provide guests with comprehensive information about the hotel’s facilities and local area attractions including special events and activities, reflecting an in-depth knowledge of the venue and its neighborhood. Managing incoming calls, messages, and guest inquiries efficiently and professionally will be another key responsibility, ensuring every communication is attended to promptly and directing concerns to the correct departments such as Bell Services or Housekeeping when necessary.

Beyond guest interaction, maintaining operational communication through reviewing employee shift logs and memo books and documenting relevant data is also part of the role. Monitoring the availability of seating, service standards, guest safety, and well-being within the club lounge forms a part of ensuring a seamless hospitality environment.

The role also requires reporting accidents, injuries, or unsafe working conditions and participating in safety training and certifications, underscoring a commitment to workplace safety standards. Adherence to all company policies and procedures, including maintaining a professional appearance, confidentiality of proprietary information, and safeguarding company assets, is essential.

You will be expected to greet and recognize guests with genuine appreciation aligned with the company’s standards, anticipate service needs proactively, and assist guests with disabilities. The ability to communicate clearly and professionally with colleagues and guests, prepare and review documentation accurately, and handle telephone protocols suitably, are fundamental skills for success in this role.

Collaborating positively with team members, supporting common objectives, and responding appropriately to employee concerns contribute to a harmonious work environment that upholds quality assurance expectations.

Physically, the job may require prolonged periods of standing, sitting, or walking, as well as moving, lifting, or carrying objects weighing up to 10 pounds. Additional reasonable duties may be assigned by supervisors as needed.

Marriott International is firmly committed to equal opportunity employment, fostering an inclusive environment that values diversity and welcomes candidates from all backgrounds. The company actively supports non-discrimination and accommodation policies for persons with disabilities and veterans and complies with all applicable laws. Applicants with criminal histories are also considered in accordance with federal, state, and local regulations.

By joining the SLS Hotel Beverly Hills as part of The Luxury Collection, you become part of a passionate global team dedicated to delivering authentic luxury experiences while developing your best professional self. This opportunity invites hospitality professionals who are enthusiastic about storytelling, cultural heritage, and personalized service excellence to embark on a rewarding career journey with a world-renowned brand.