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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $19.75
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life
disability
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Job Description
Sunrise Senior Living is a leading provider of senior living services committed to empowering its residents to live longer, healthier, and happier lives. With a reputation for fostering a supportive, inclusive, and caring environment, Sunrise Senior Living has been repeatedly recognized as a Great Place to Work, having earned this prestigious certification eight times. This recognition reflects its dedication to creating a workplace culture that values meaningful connections among residents, their families, and team members, as well as its commitment to growth and service excellence across its communities.
Sunrise Senior Living operates senior living communities that focus on providing exc... Show More
Sunrise Senior Living operates senior living communities that focus on providing exc... Show More
Job Requirements
- High School degree or GED
- proven customer service experience
- proficiency with Microsoft Office and computer applications
- ability to learn new applications
- strong communication skills
- good organizational and time management abilities
- ability to manage multiple priorities
- willingness to comply with safety procedures and protocols
- ability to work collaboratively within a team
- readiness to participate in training and engagement programs
- ability to maintain confidentiality and professionalism
- willingness to complete required health and background screenings
Job Qualifications
- High School degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- ability to learn new software applications
- effective written and verbal communication skills
- good organizational, time management, and follow-through skills
- accurate record-keeping skills
- good judgment, problem-solving and decision-making skills
- commitment to team collaboration and service excellence
- ability to handle multiple priorities effectively
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- extend a warm welcome and greeting
- offer and provide beverages to visitors and guests
- ensure community safety protocols are in place
- contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors
- greet potential candidates interested in Sunrise careers and direct them to apply online or enter candidate information into the Applicant Tracking System
- answer incoming telephone calls and resident calls promptly with appropriate greeting
- take complete messages and communicate to intended recipients
- provide community overview to callers and forward calls accordingly
- manage appointments for residents and family members
- send get well and sympathy cards as needed
- order Memory Flower for deceased residents
- order flowers and name plates for new residents
- order guest meals for resident and family on move-in day
- maintain marketing and move-in packet inventory
- support DOS with initial inquiry calls and CRM lead tracking
- keep desk and entry area neat and organized
- maintain cleanliness and stock in the Bistro area
- ensure music is playing throughout the day
- ensure front desk coverage when away
- partner with the community team to comply with safety regulations
- practice safety procedures including PPE and SDS
- maintain resident and team member rosters and schedules for emergencies
- champion the Safe Leaving Program
- respond to emergencies per policy
- ensure guests and residents sign in and out properly
- maintain elopement list and monitor entry and exit of residents
- update resident phone list and registers
- prepare and process meal tickets and counts
- organize and distribute mail and newspapers
- post Daily Menu
- maintain resident forms for credits
- assist with recruitment data entry
- monitor and order office supplies
- track and disburse team member paychecks
- participate in team meetings and training
- uphold service principles and team member credo
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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