Concierge

milk + honey is a renowned spa and wellness brand dedicated to creating a sanctuary where guests can experience relaxation, rejuvenation, and personalized care. With multiple locations across major cities, milk + honey has established itself as a leader in the beauty and wellness industry by blending serene environments with exceptional customer service. Their commitment to using high-quality products and innovative treatments is designed to enhance the overall experience for clients seeking both physical and mental wellness. The company prides itself on creating a welcoming atmosphere where every guest feels valued, cared for, and connected to a community that promotes kindness and authenticity.

The Concierge role at milk + honey is a vital position that directly impacts the customer experience by ensuring every guest receives individualized attention and care from the moment they walk in until they leave. Serving as the face of the spa, the Concierge plays an essential role in managing guest interactions, educating clients on retail products and various spa services, and maintaining efficient scheduling to optimize daily operations. This role requires an outgoing, warm personality combined with strong multitasking and organizational skills to keep the spa running smoothly. The ideal candidate embraces the core values of integrity, inclusiveness, kindness, excellence, and connection, which are fundamental to milk + honey's brand ethos.

Concierges at milk + honey work a variety of shifts, including mornings, evenings, weekends, and holidays, with compensation ranging from $17 to $19 per hour depending on experience. This position offers comprehensive health and financial benefits such as medical, dental, and vision coverage after 30 days for part-time employees working 28 hours or more each week. Additional benefits include paid time off from day one, 401(k) retirement plans with company match after six months, company-paid life and accidental death and dismemberment insurance, loyalty bonuses for tenure, and exclusive product and service discounts.

A significant part of the Concierge's duties involves creating a seamless, memorable experience by supporting fellow Spa Partisans to maintain the spa's welcoming atmosphere and operational efficiency. This includes thorough attention to detail during guest check-in and check-out, educating clients about memberships and retail products, rebooking appointments, and collaborating with team members for daily operational needs. The Concierge is not merely an administrative presence but a brand ambassador who embodies the ethos of milk + honey, helping guests feel at ease and cared for.

Working at milk + honey means joining a culture that celebrates diversity, continuous education, and creative personal growth. Employees are encouraged to foster genuine relationships with both guests and colleagues, contributing to an environment where kindness and excellence are prioritized. This role is ideal for individuals passionate about wellness, who enjoy meaningful interaction and connection, and who aspire to work in a company renowned for its ethical standards and inclusive workplace environment.