Concierge

Four Seasons Hotels and Resorts is a globally renowned luxury hospitality brand known for delivering exceptional experiences and world-class service to its guests. Powered by dedicated and passionate individuals, Four Seasons has built a reputation for genuine heart and personalized care that goes beyond the ordinary. The company emphasizes a culture of kindness and the Golden Rule, striving to create lasting impressions through meaningful connections with both guests and employees. With properties located in some of the world's most iconic destinations, Four Seasons continues to set the standard for luxury, comfort, and impeccable guest service.

The St. Louis location of Four Seasons is an urban oasis situated along the banks of the historic Mississippi River in downtown St. Louis' vibrant entertainment district. Guests can enjoy breathtaking views of the Gateway Arch, visit nearby attractions such as Horseshoe Casino, or relax in the resort's exclusive amenities like the Sky Terrace poolside cabanas and Cinder House restaurant. This luxurious hotel serves as a sanctuary of tranquility amidst the bustling city, inviting exploration with a perfect blend of elegance and local charm.

The Concierge role at Four Seasons St. Louis is a vital position within the Front Desk Department. This role focuses on enhancing the guest experience from arrival through departure by offering seamless service and personalized attention tailored to VIP guests and regular visitors alike. The Concierge team acts as knowledgeable ambassadors of St. Louis, utilizing their expertise of the local area to ensure guests receive recommendations and arrangements that elevate their stay. Responsibilities include managing transportation requests, restaurant bookings, special amenities, and guest preferences, all while maintaining the highest standards of professionalism and hospitality.

This is a full-time position reporting to the Guest Experience Manager and supervised by the Front Office Manager. The position requires the ability to multitask in a fast-paced environment, while demonstrating excellent communication skills and a genuine passion for guest service. Candidates who have knowledge of St. Louis and previous concierge or hospitality experience will find themselves well-suited to this opportunity.

Four Seasons Hotels and Resorts offers a competitive salary along with an exceptional benefits package. Employees are welcomed into a supportive and inclusive workplace culture that values diversity, employee wellbeing, and ongoing professional development. Benefits include comprehensive medical, dental, vision coverage, 401k with employer matching, paid time off starting immediately, and additional perks such as complimentary hotel stays worldwide, employee meals, tuition reimbursement, and mental health initiatives. The company prides itself on fostering a cohesive team environment where employees feel valued, supported, and inspired to reach their full potential.

Joining Four Seasons St. Louis as a Concierge presents an exciting opportunity to work at one of the most prestigious luxury hotel brands in a city rich with history and modern attractions. Whether connecting guests to local experiences or ensuring every detail of their stay is perfect, Concierge team members play a crucial role in crafting memorable visits built on exceptional service and heartfelt hospitality. This role is ideal for individuals with a passion for people, desire to excel in a dynamic environment, and commitment to creating meaningful experiences that leave lasting impressions.