CONCIERGE

Johns Hopkins Hospital, located at 401 N. Broadway in Baltimore, MD, is a prestigious global healthcare organization renowned for its commitment to excellence in medical care, research, and education. As part of the Johns Hopkins Health System, the hospital is dedicated to providing outstanding patient-centered care and fostering an inclusive environment that celebrates diversity and promotes equity. With a focus on innovation and comprehensive healthcare delivery, Johns Hopkins Hospital stands as a leader in the medical community, offering a wide range of specialized services that meet the diverse needs of patients and their families from around the world.

The Guest Services role at Johns Hopkins Hospital is a crucial position within the healthcare system, focused on enhancing the patient and visitor experience by serving as the central point of contact for non-clinical requests. Reporting to the Supervisor of Guest Services, this full-time position operates primarily during the day shift from 8:00 am to 4:30 pm. The successful candidate will have the opportunity to coordinate activities related to customer service at one of the most respected hospitals in the United States. The role involves working collaboratively with multiple hospital departments to provide specialized support and service to patients, visitors, and families, ensuring their needs and concerns are addressed promptly and effectively.

This position is instrumental in reinforcing Johns Hopkins Hospital’s reputation for exceptional service by addressing a wide range of customer service needs with professionalism, friendliness, and efficiency. Candidates will leverage their knowledge of local attractions, travel coordination, and hospital policies to assist visitors and patients, thereby enhancing overall satisfaction. The Guest Services staff significantly contribute to the hospital’s welcoming atmosphere by offering accurate and helpful information, demonstrating strong interpersonal and communication skills, and acting as a resourceful support system for various stakeholders including VIPs, clinical and non-clinical staff, and outside vendors.

The ideal candidate will have a minimum of three to four years of experience in guest services or as a concierge, coupled with a high school diploma, although college coursework is preferred. Throughout the role, employees will maintain a professional demeanor, uphold strict hospital standards, and rely on a robust understanding of the Baltimore area to guide visitors effectively. The salary range for this role is competitive and commensurate with experience, ranging from $16.65 to $27.50 per hour, accompanied by a comprehensive benefits package. Overall, this position offers a fulfilling opportunity to join a forward-thinking healthcare institution, contribute to patient and guest satisfaction, and build a rewarding career in a dynamic and supportive environment.