Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
401k Match
Education Assistance
Flight training bonus
fertility assistance
Adoption assistance
Discounted childcare
Financial consultations
Job Description
Textron Inc. (NYSE: TXT) is a globally recognized multi-industry company distinguished by its powerful brands such as Bell, Cessna, Beechcraft, E-Z-GO, and Arctic Cat, among others. With a rich history dating back to 1923, Textron leverages its vast global network encompassing aircraft, defense, industrial, and finance sectors to deliver innovative products and exceptional services to its clientele. Boasting a workforce of over 10,000 employees, Textron stands as a leader in the aerospace and defense industries, committed to advancing technology and sustaining its legacy of excellence. The company's dedication to innovation and customer satisfaction makes it a compelling destination for professionals seeking growth and impactful careers in a dynamic environment.
The Concierge role at Textron Aviation is a challenging and rewarding position designed to provide superior service and personalized experiences to customers. Operating within a fast-paced and detail-oriented setting, the Concierge is pivotal in ensuring every visitor's interaction is seamless and tailored to their individual needs. This full-time position, based in Mesa, Arizona, offers an engaging first shift schedule and forms part of the product support function within the company.
In this capacity, the Concierge serves as the primary resource for customers, expertly managing hotel, transportation, and meal reservations while maintaining an inviting and organized environment. Responsibilities extend to overseeing visitor sign-ins, managing courtesy car usage, tracking flights, and maintaining accurate records in Salesforce and other administrative systems. By upholding a professional demeanor and demonstrating excellent communication skills, the Concierge fosters strong customer loyalty and gathers valuable feedback to facilitate continuous improvement.
Textron Aviation values the Concierge's role as a key contributor to overall customer satisfaction and company reputation. This position requires a minimum of one year of relevant experience and a foundational educational background, such as a high school diploma or equivalent certification. The inclusion of airport security badge eligibility further underscores the critical nature of this role in ensuring a secure and welcoming atmosphere for all guests.
Textron offers a comprehensive total rewards package that begins from the first day of employment, showcasing its commitment to employee well-being and development. This includes competitive pay, a 401K match with additional annual contributions, education assistance for various academic programs, a flight training bonus program, fertility and adoption support, discounted childcare services, and free financial consultation services. The company promotes an inclusive workplace culture that embraces diversity as a source of strength and innovation, encouraging all qualified individuals to apply.
Choosing a Concierge role at Textron means joining an industry leader where your contributions are valued, and your career growth is supported. The blend of exceptional benefits, a stimulating work environment, and the opportunity to be part of a globally renowned company makes this position ideal for candidates passionate about customer service and aviation.
The Concierge role at Textron Aviation is a challenging and rewarding position designed to provide superior service and personalized experiences to customers. Operating within a fast-paced and detail-oriented setting, the Concierge is pivotal in ensuring every visitor's interaction is seamless and tailored to their individual needs. This full-time position, based in Mesa, Arizona, offers an engaging first shift schedule and forms part of the product support function within the company.
In this capacity, the Concierge serves as the primary resource for customers, expertly managing hotel, transportation, and meal reservations while maintaining an inviting and organized environment. Responsibilities extend to overseeing visitor sign-ins, managing courtesy car usage, tracking flights, and maintaining accurate records in Salesforce and other administrative systems. By upholding a professional demeanor and demonstrating excellent communication skills, the Concierge fosters strong customer loyalty and gathers valuable feedback to facilitate continuous improvement.
Textron Aviation values the Concierge's role as a key contributor to overall customer satisfaction and company reputation. This position requires a minimum of one year of relevant experience and a foundational educational background, such as a high school diploma or equivalent certification. The inclusion of airport security badge eligibility further underscores the critical nature of this role in ensuring a secure and welcoming atmosphere for all guests.
Textron offers a comprehensive total rewards package that begins from the first day of employment, showcasing its commitment to employee well-being and development. This includes competitive pay, a 401K match with additional annual contributions, education assistance for various academic programs, a flight training bonus program, fertility and adoption support, discounted childcare services, and free financial consultation services. The company promotes an inclusive workplace culture that embraces diversity as a source of strength and innovation, encouraging all qualified individuals to apply.
Choosing a Concierge role at Textron means joining an industry leader where your contributions are valued, and your career growth is supported. The blend of exceptional benefits, a stimulating work environment, and the opportunity to be part of a globally renowned company makes this position ideal for candidates passionate about customer service and aviation.
Job Requirements
- High school diploma or equivalent certificate
- Minimum one year of experience in customer experience or relevant administrative experience
- Ability to obtain and maintain an airport security badge if applicable
- Strong communication skills in both written and verbal forms
- Ability to operate and use a multiline telephone
- Must maintain a professional demeanor
- Ability to listen to instructions and demonstrate interpersonal skills
Job Qualifications
- High school diploma or equivalent certificate
- Minimum one year of experience in customer experience or administrative roles
- Strong communication skills in written and verbal forms
- Ability to operate multiline telephone systems
- Professional demeanor and good interpersonal skills
- Experience with customer coordination and data management systems
- Ability to obtain and maintain an airport security badge if applicable
Job Duties
- Maintain a clean, organized, and presentable customer business center
- Coordinate customer needs and requests to ensure excellent service
- Follow proper phone procedures and keep the refreshment area stocked
- Greet customers warmly and provide assigned workspaces and internet access
- Assist with reservations and offer information on local attractions, restaurants, and events
- Oversee visitor sign-ins, badges, courtesy car usage, and track flights
- Maintain customer data in Salesforce, update visitor logs, process purchase orders, and handle payments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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