Concierge

Mesa, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

401k Match

Education Assistance

Flight training bonus

fertility assistance

Adoption assistance

Discounted childcare

Financial consultations

Job Description

Textron Inc. (NYSE: TXT) is a globally recognized multi-industry company distinguished by its powerful brands such as Bell, Cessna, Beechcraft, E-Z-GO, and Arctic Cat, among others. With a rich history dating back to 1923, Textron leverages its vast global network encompassing aircraft, defense, industrial, and finance sectors to deliver innovative products and exceptional services to its clientele. Boasting a workforce of over 10,000 employees, Textron stands as a leader in the aerospace and defense industries, committed to advancing technology and sustaining its legacy of excellence. The company's dedication to innovation and customer satisfaction makes it a compelling destination for professionals... Show More

Job Requirements

High school diploma or equivalent certificate
Minimum one year of experience in customer experience or relevant administrative experience
Ability to obtain and maintain an airport security badge if applicable
Strong communication skills in both written and verbal forms
Ability to operate and use a multiline telephone
Must maintain a professional demeanor
Ability to listen to instructions and demonstrate interpersonal skills

Job Qualifications

High school diploma or equivalent certificate
Minimum one year of experience in customer experience or administrative roles
Strong communication skills in written and verbal forms
Ability to operate multiline telephone systems
Professional demeanor and good interpersonal skills
Experience with customer coordination and data management systems
Ability to obtain and maintain an airport security badge if applicable

Job Duties

Maintain a clean, organized, and presentable customer business center
Coordinate customer needs and requests to ensure excellent service
Follow proper phone procedures and keep the refreshment area stocked
Greet customers warmly and provide assigned workspaces and internet access
Assist with reservations and offer information on local attractions, restaurants, and events
Oversee visitor sign-ins, badges, courtesy car usage, and track flights
Maintain customer data in Salesforce, update visitor logs, process purchase orders, and handle payments

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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