Concierge

Miami, FL, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $28.00 - $30.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee Discounts

wellness programs

Job Description

The hiring establishment is a prestigious company operating within the luxury hospitality industry, specializing in providing top-tier front-of-house services tailored to a discerning tenant base. As a leader in luxury concierge services, the company is committed to delivering exceptional, personalized experiences through meticulous service coordination and operational excellence. Known for its innovative approach to tenant engagement and its dedication to maintaining an ambiance of sophistication, the company supports tenants with a wide range of tailored hospitality solutions, creating a seamless and memorable living or working environment.

This role, titled Tenant Service Coordinator, is crucial within the organization, serving as th... Show More

Job Requirements

2+ years of experience in luxury hospitality concierge services executive support or high-touch service coordination
Exceptional organizational skills managing multiple tasks simultaneously with accuracy and urgency
Strong written and verbal communication skills
Proficiency with service management platforms CRM tools scheduling software Microsoft Office Suite
Proactive solutions-oriented mindset
Absolute discretion and professional composure
Genuine passion for service and interest in luxury hospitality career growth
Bilingual English/Spanish is strongly preferred

Job Qualifications

2+ years of experience in luxury hospitality concierge services executive support or high-touch service coordination
Exceptional organizational skills managing multiple tasks simultaneously with accuracy and urgency
Strong written and verbal communication skills representing the company professionally
Proficiency with service management platforms CRM tools scheduling software Microsoft Office Suite
Proactive solutions-oriented mindset anticipating needs ahead of requests
Absolute discretion and professional composure in tenant and team interactions
Genuine passion for service and interest in luxury hospitality career growth
Bilingual English/Spanish is strongly preferred

Job Duties

Serve as the operational backbone of the company&apos
s front-of-house ensuring every tenant commitment is tracked executed and followed through to completion
Collaborate closely with the Concierge Manager supporting tenant-facing operations including managing requests communications vendor services and programming activations
Support the Concierge Manager and front-of-house team by executing tenant requests and service arrangements
Track all open service items diligently until resolved confirmed and documented
Communicate with tenants warmly precisely and discreetly in writing and in person reflecting the building&apos
s standard
Maintain accurate records of tenant preferences pending requests and service history
Coordinate with third-party providers and vendors to fulfill tenant requests and event needs
Manage scheduling confirm details communicate changes professionally and maintain organized vendor records
Provide operational support during peak times manage deliveries visitor registration tenant notifications and maintain front-of-house presentation and brand standards
Support task and scheduling management for the concierge team ensuring high-volume environments run smoothly
Assist with logistics of tenant programming wellness activations and private events
Manage RSVP tracking vendor coordination event setup and provide on-site support
Identify service request patterns or coordination challenges and communicate observations for improvement

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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