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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) retirement plan
Flexible spending account
Life insurance
short-term disability
long-term disability
Commuter Benefits
Pet insurance
Travel Discounts
Job Description
theWit Hotel is a distinguished Hilton property situated in the vibrant heart of Chicago's theatre district. Renowned for its design-forward aesthetic and energetic atmosphere, the hotel offers stunning skyline views and is celebrated for providing personalized, memorable guest experiences. As a luxury hotel, theWit combines modern amenities with an urban edge, making it a sought-after destination for both leisure and business travelers who wish to immerse themselves in the city's cultural richness and dynamic lifestyle. The hotel's location places it within walking distance of major attractions, theatres, restaurants, and shopping districts, making it ideal for guests seeking convenience and excitement... Show More
Job Requirements
- High school diploma or GED
- Previous experience in a luxury or boutique hotel, front office, or concierge role
- Deep knowledge of Chicago’s neighborhoods, dining, arts, entertainment, and transportation options
- Exceptional interpersonal and communication skills
- Strong organizational skills and attention to detail
- Demonstrated problem-solving ability and composure under pressure
- Proficiency with hotel PMS and reservation systems, email, and standard office technology
- Flexible schedule availability, including evenings, weekends, and holidays
Job Qualifications
- Previous experience in a luxury or boutique hotel, front office, or concierge role strongly preferred
- Deep knowledge of Chicago’s neighborhoods, dining, arts, entertainment, and transportation options, or demonstrated ability to quickly acquire this knowledge
- Exceptional interpersonal and communication skills, with the ability to build rapport quickly and interact confidently with a diverse, international clientele
- Strong organizational skills and attention to detail, with the ability to manage multiple guest requests and priorities in a fast-paced environment
- Demonstrated problem-solving ability and composure under pressure
- comfortable handling sensitive or time-critical situations with discretion
- Proficiency with hotel PMS and reservation systems, email, and standard office technology
- Ability to learn property-specific platforms
- Flexible schedule availability, including evenings, weekends, and holidays
- High School Diploma or GED
Job Duties
- Warmly welcome guests, engage in genuine conversation, and offer proactive assistance throughout their stay
- Serve as the central resource for information about hotel amenities, including spa, dining, rooftop experiences, in-room dining, and local attractions
- Provide personalized recommendations for dining, entertainment, cultural events, shopping, and experiences based on guest preferences and occasion
- Arrange restaurant reservations, tickets, city tours, transportation, car service, and other logistical needs, ensuring timely confirmations and follow-up
- Coordinate special occasions (anniversaries, proposals, celebrations) and VIP amenities in collaboration with Front Office, Housekeeping, Food & Beverage, and Sales
- Respond promptly and professionally to guest inquiries, requests, and concerns in person, by phone, text, and email, ensuring issues are resolved or escalated appropriately
- Maintain up-to-date knowledge of Chicago’s theater, dining, nightlife, sports, museums, festivals, and seasonal happenings to provide informed, current suggestions
- Assist with luggage storage coordination, package handling, and message delivery while maintaining guest privacy and security
- Uphold brand standards for appearance, communication, and service, consistently reflecting theWit’s energetic and sophisticated style
- Accurately document guest preferences, notes, and arrangements in hotel systems to support seamless service across shifts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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