Concierge

White Lodging is a prominent hospitality company known for developing and operating a diverse portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants. Their establishments can be found in some of the most desirable cities across the United States, offering guests exceptional accommodations and experiences. As a company, White Lodging understands that hospitality is fundamentally about how you make people feel. With this philosophy at the core of their operations, the company fosters an environment that enables employees to be their best selves and grow both professionally and personally. One of White Lodging's premier locations is the JW Marriott Austin, a landmark hotel that blends luxury, comfort, and convenience for an unforgettable stay in the vibrant city of Austin, Texas. The JW Marriott Austin is part of the JW Marriott brand, known globally for its refined hospitality and exemplary guest services. The hotel boasts upscale amenities, elegant rooms, and a range of in-house dining options and entertainment venues, making it a preferred destination for both business and leisure travelers.

The Concierge position at JW Marriott Austin is an exciting opportunity to join a dedicated team focused on providing outstanding service. As a concierge, you will be instrumental in creating memorable stays for guests by anticipating their needs and exceeding their expectations. The role requires a deep knowledge of hotel services, local attractions, and travel options to offer personalized recommendations and thoughtful assistance. You will be the go-to person for guests requiring special services, including making restaurant reservations, arranging transportation, and providing information about the hotel's amenities and the surrounding area. Your ability to engage with guests warmly and professionally will contribute significantly to the overall guest experience.

In addition to these duties, the role involves addressing and resolving any guest concerns efficiently, ensuring that all interactions reflect White Lodging's commitment to hospitality excellence. You will also support the concierge lounge operations by assisting guests with their food and beverage needs and maintaining a clean, welcoming environment. This position demands excellent communication skills, a friendly and outgoing personality, and a genuine passion for service. Employees in this role will enjoy a team-oriented workplace that supports problem-solving and professional growth.

The JW Marriott Austin Concierge position offers a comprehensive benefits package and a supportive work environment. Employees can access medical, dental, and vision insurance starting on day one, along with paid time off that includes vacation with rollover options. The company provides multiple wellness resources, a 401(k) plan with a company match, tuition reimbursement, and employee discounts on hotel rooms, dining, and other travel or entertainment experiences. With multiple properties in each market, White Lodging presents ample opportunities for career advancement and development. Overall, this position is ideal for individuals passionate about the hospitality industry who seek to make a positive impact on guests while advancing their careers in a respected and growing company.