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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.20 - $19.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Tuition Reimbursement
Employee assistance program
Holiday pay
Job Description
Sunrise Senior Living is a premier provider of senior living services dedicated to enhancing the quality of life for older adults. Known for its commitment to creating vibrant, caring communities, Sunrise Senior Living offers assisted living, memory care, and other services designed to support the well-being and independence of its residents. With a reputation built on compassionate care and a focus on resident experience, Sunrise has been certified multiple times as a Great Place to Work, reflecting its positive culture and supportive work environment. This particular role is based at Sunrise at River Road, located in Tucson, Arizona, a community... Show More
Job Requirements
- High School degree/GED
- proven customer service experience
- proficiency in Microsoft Office and Sunrise applications
- ability to learn new software
- effective communication skills
- good organizational and time management skills
- ability to maintain accurate records
- sound judgment and decision-making capabilities
- willingness to follow safety protocols including PPE use
- ability to respond to emergencies
- basic computer literacy
- ability to engage positively with team and residents
- dependability and professionalism
- Covid-19 and Influenza vaccination as required by law
- pass pre-employment drug test excluding marijuana
- participate in required health testing
Job Qualifications
- High School degree/GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and ability to learn new Sunrise applications
- effective written and verbal communication skills
- good organizational and time management skills
- accurate record keeping abilities
- sound judgment, problem solving, and decision making skills
- ability to handle multiple priorities
- experience or training in safety and risk management beneficial
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- extend a warm welcome and greeting
- offer and provide beverages to visitors and guests
- ensure community safety protocols are in place
- contact the Director of Sales, Executive Director, or Department Coordinator to meet prospective residents, families, or visitors and minimize wait times
- greet potential candidates interested in Sunrise careers and direct them to apply online or enter their information in the Applicant Tracking System
- answer incoming telephone calls promptly with the appropriate greeting
- take and communicate complete messages with pertinent information
- provide community overview to callers and determine proper call forwarding
- manage appointments for residents and family members
- send get well and sympathy cards as needed
- order flowers and nameplates for new residents
- maintain marketing and move-in packet inventory
- assist Director of Sales with inquiry calls and lead tracking
- keep desk and entry area neat and organized
- monitor Bistro area cleanliness and stock refreshments
- ensure music is playing throughout the day
- ensure coverage at the front desk when away
- partner with the team to comply with safety regulations
- practice safety procedures including PPE and emergency programs
- maintain resident and team member rosters and schedules
- champion the Safe Leaving Program
- respond to emergencies per policies
- ensure sign-in/out for guests and residents
- update phone lists and logs daily
- prepare and account for meal tickets and money
- organize and distribute mail and newspapers
- post daily menu
- assist with recruitment and administrative duties
- monitor and order office supplies
- track and disperse team member paychecks
- participate actively as a team member committed to goals and engagement programs
- maintain compliance with training
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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