Concierge

Burbank, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.00 - $21.50

Work Schedule

Standard Hours

Benefits

dental plan

vision plan

Health Insurance

critical illness coverage

accident coverage

401(k) retirement savings plan

health and dependent care flexible spending accounts

Paid vacation

Paid sick leave

Paid Holiday Leave

Bereavement leave

Tuition Reimbursement

Team Member Referral program

Job Description

Our assisted living facility is dedicated to providing a compassionate, safe, and engaging environment for senior residents. We focus on enhancing the quality of life for our residents by offering personalized care, comprehensive support services, and a friendly community atmosphere. Our staff members are committed to excellence in service, ensuring every resident enjoys comfort, dignity, and respect throughout their stay. We pride ourselves on fostering a warm and welcoming environment where residents, their families, and visitors feel like part of our extended family. With a focus on safety, comfort, and social engagement, our facility offers a wide range of amenities and activities tailored to meet the unique needs of each resident.

As a Concierge at our Assisted Living Facility, you will play a pivotal role in shaping the experience of our residents and their families by serving as a friendly and professional point of contact. Your responsibilities will include welcoming residents, families, and visitors, providing them with information and assistance, and coordinating various services such as appointments and transportation. This role requires exceptional customer service skills, a warm demeanor, and the ability to multitask efficiently. You will be the face of our facility, ensuring that all interactions are positive and that residents feel valued and supported. Reporting directly to the Executive Director, you will also assist with administrative duties like managing correspondence and maintaining resident records. Your capability to collaborate with other staff members and maintain a safe, organized environment will contribute significantly to the seamless operation of the facility. This position offers a competitive hourly wage ranging from $19.00 to $21.50, depending on experience. The role provides a meaningful opportunity to contribute to the well-being of seniors, enhance their day-to-day experiences, and be part of a supportive team dedicated to quality senior living.

Job Requirements

At least 18 years of age
Required health screening, TB clearance, and criminal record clearance
Possession of special licenses or certifications such as First Aid/CPR
Compliance with California Code of Regulations Sections 85065(f)/87411(g)
High school diploma or equivalent
Previous experience in customer service or related field
Excellent communication skills
Proficiency with computer software
Ability to multitask and manage priorities
Ability to lift and carry light to moderate loads
Commitment to privacy and confidentiality

Job Qualifications

High school diploma or equivalent
Additional education or certification in hospitality or customer service is a plus
Previous experience in customer service, hospitality, or front desk role, preferably in a senior living or healthcare environment
Excellent interpersonal and communication skills
Proficiency in computer systems including word processing, email, and database management
Ability to multitask and prioritize responsibilities effectively
Knowledge of safety and emergency protocols
Strong problem-solving and collaboration skills
Ability to maintain professionalism, confidentiality, and ethical standards

Job Duties

Greet residents, families, and visitors in a warm and friendly manner, creating a welcoming environment
Provide information, answer inquiries, and assist residents and their families with various requests and concerns
Coordinate appointments, transportation, and other services as needed, ensuring a seamless experience for residents
Maintain knowledge of facility amenities, activities, and services, and effectively communicate this information to residents and visitors
Assist with administrative tasks, such as managing incoming and outgoing correspondence, maintaining resident records, and managing appointment schedules
Maintain a clean and organized concierge desk area, ensuring necessary supplies are stocked and readily available
Collaborate with other staff members to address resident needs and resolve any issues or concerns promptly and professionally
Monitor the security and safety of the facility, reporting any unusual incidents or concerns to the appropriate personnel
Act as a liaison between residents, their families, and other departments within the facility to facilitate effective communication and coordination
Uphold resident privacy and confidentiality
Assist with other related tasks as needed