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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $21.50
Work Schedule
Standard Hours
Benefits
dental plan
vision plan
Health Insurance
critical illness coverage
accident coverage
401(k) retirement savings plan
health and dependent care flexible spending accounts
Paid vacation
Paid sick leave
Paid Holiday Leave
Bereavement leave
Tuition Reimbursement
Team Member Referral program
Job Description
Our assisted living facility is dedicated to providing a compassionate, safe, and engaging environment for senior residents. We focus on enhancing the quality of life for our residents by offering personalized care, comprehensive support services, and a friendly community atmosphere. Our staff members are committed to excellence in service, ensuring every resident enjoys comfort, dignity, and respect throughout their stay. We pride ourselves on fostering a warm and welcoming environment where residents, their families, and visitors feel like part of our extended family. With a focus on safety, comfort, and social engagement, our facility offers a wide range of amenities... Show More
Job Requirements
- At least 18 years of age
- Required health screening, TB clearance, and criminal record clearance
- Possession of special licenses or certifications such as First Aid/CPR
- Compliance with California Code of Regulations Sections 85065(f)/87411(g)
- High school diploma or equivalent
- Previous experience in customer service or related field
- Excellent communication skills
- Proficiency with computer software
- Ability to multitask and manage priorities
- Ability to lift and carry light to moderate loads
- Commitment to privacy and confidentiality
Job Qualifications
- High school diploma or equivalent
- Additional education or certification in hospitality or customer service is a plus
- Previous experience in customer service, hospitality, or front desk role, preferably in a senior living or healthcare environment
- Excellent interpersonal and communication skills
- Proficiency in computer systems including word processing, email, and database management
- Ability to multitask and prioritize responsibilities effectively
- Knowledge of safety and emergency protocols
- Strong problem-solving and collaboration skills
- Ability to maintain professionalism, confidentiality, and ethical standards
Job Duties
- Greet residents, families, and visitors in a warm and friendly manner, creating a welcoming environment
- Provide information, answer inquiries, and assist residents and their families with various requests and concerns
- Coordinate appointments, transportation, and other services as needed, ensuring a seamless experience for residents
- Maintain knowledge of facility amenities, activities, and services, and effectively communicate this information to residents and visitors
- Assist with administrative tasks, such as managing incoming and outgoing correspondence, maintaining resident records, and managing appointment schedules
- Maintain a clean and organized concierge desk area, ensuring necessary supplies are stocked and readily available
- Collaborate with other staff members to address resident needs and resolve any issues or concerns promptly and professionally
- Monitor the security and safety of the facility, reporting any unusual incidents or concerns to the appropriate personnel
- Act as a liaison between residents, their families, and other departments within the facility to facilitate effective communication and coordination
- Uphold resident privacy and confidentiality
- Assist with other related tasks as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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