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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Work-life balance
Job Description
The Miami Beach EDITION is a distinguished luxury hotel located at 2901 Collins Ave, Miami Beach, Florida. As part of Marriott International's elite portfolio, the EDITION brand stands out by blending the visionary genius of boutique hotelier Ian Schrager with the impeccable service standards of a world-class luxury hotel. The Miami Beach EDITION prides itself on offering an exceptional hospitality experience that combines sophistication, originality, and unparalleled service excellence. It caters to a discerning clientele who value design, personality, and comfort without limitation. This prestigious establishment embodies a unique balance between polish and charisma, perfectionism and individuality, making every guest's... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
- Willingness to complete safety training and certifications
- Ability to follow company policies and maintain confidential information
Job Qualifications
- High school diploma or G.E.D. equivalent
- Strong communication skills with clear and professional language
- Ability to prepare and review written documents accurately
- Customer service orientation with a friendly and helpful attitude
- Ability to develop and maintain positive working relationships
- Teamwork skills to support common goals
- Awareness of quality assurance standards
Job Duties
- Respond to guest requests for special arrangements or services such as transportation, reservations, dry cleaning
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate individuals or departments such as Bellperson or Housekeeping to resolve guest calls, requests, or problems
- Review shift logs and daily memo books and document pertinent information in logbooks
- Monitor club lounge for seating availability, service, safety, and well-being of guests
Job Criteria
Experience
No experience required
Job Location
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