Concierge

The Miami Beach EDITION is a distinguished luxury hotel located at 2901 Collins Ave, Miami Beach, Florida. As part of Marriott International's elite portfolio, the EDITION brand stands out by blending the visionary genius of boutique hotelier Ian Schrager with the impeccable service standards of a world-class luxury hotel. The Miami Beach EDITION prides itself on offering an exceptional hospitality experience that combines sophistication, originality, and unparalleled service excellence. It caters to a discerning clientele who value design, personality, and comfort without limitation. This prestigious establishment embodies a unique balance between polish and charisma, perfectionism and individuality, making every guest's stay a truly enchanting and memorable event.

This full-time, non-management position is an exciting opportunity within the Rooms and Guest Services Operations team at The Miami Beach EDITION. The role primarily involves responding to guest requests and ensuring their satisfaction through timely and appropriate arrangements such as transportation, dining reservations, dry cleaning services, and other personalized needs. The position requires a poised, courteous individual capable of handling guest inquiries, coordinating with various hotel departments, and maintaining a professional demeanor that aligns with the hotel’s high standards.

The successful candidate will be responsible for gathering and providing comprehensive information about property amenities and the surrounding area, including special events and activities, ensuring guests have an enriching experience both inside and outside the resort. Managing guest calls, messages, and concerns with efficiency and professionalism is vital, alongside collaborating with departments such as Bellperson and Housekeeping to promptly address any issues or requests. Maintaining detailed documentation such as shift logs and daily memos plays an essential part in ensuring seamless communication within the team.

In addition, monitoring the club lounge is a key responsibility, ensuring guests enjoy a safe, welcoming, and comfortable environment at all times. The role involves reporting any accidents or unsafe conditions and completing necessary safety training, reflecting the hotel's commitment to the wellbeing of both guests and staff. Adherence to company policies on appearance, confidentiality, and asset protection underscores the professional nature of this position.

The Miami Beach EDITION fosters an inclusive and supportive workplace culture, welcoming associates from diverse backgrounds and emphasizing equal opportunity employment. The role offers a platform for individuals seeking to grow and thrive within a globally respected hotel brand committed to service from the heart. Employees are encouraged to develop positive working relationships, support teamwork to achieve common goals, and uphold quality assurance expectations. This position is ideal for outgoing, engaging individuals motivated by a dynamic work environment that values authenticity and makes a meaningful impact on the guest experience. Joining the EDITION family means belonging to an inspiring community where you can excel professionally, begin a purposeful career journey, and become your best self within a celebrated global team.