Job Overview
Employment Type
Full-time
Compensation
Salary
Range $35,000.00 - $45,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Job Description
ROSS Companies is a recognized leader in the property management industry, known for its dedication to providing high-quality management services and fostering exceptional community living environments. Operating in various locations, ROSS Companies emphasizes a commitment to resident satisfaction and professional excellence, making it a highly respected name in the real estate and property management sectors. The company prides itself on creating vibrant, safe, and welcoming communities where residents feel valued and supported.
In Silver Spring, Maryland, ROSS Companies is seeking a detail-oriented and personable Concierge to join the team and serve as the community's front-line representative. This role involves more than just managing front desk operations; the Concierge will act as a vital link between residents and the community management, ensuring seamless communication and delivering outstanding service. The ideal candidate will be responsible for greeting residents, visitors, customers, and vendors, addressing their needs promptly and professionally, and providing accurate information about community events and services.
The Concierge also plays a central role in community engagement by taking the lead in event planning and coordination. This requires not only administrative capabilities but also creativity and enthusiasm to foster a friendly and unified community atmosphere. Handling maintenance requests, managing parcel deliveries, and assisting residents with various service arrangements such as reservations or taxi services are key aspects of this role.
Operating within a dynamic and multi-faceted environment, the Concierge at ROSS Companies in Silver Spring will utilize strong communication skills and organizational talents to manage multi-line phone systems, maintain detailed visitor and telephone records, and support the Property Manager in executing resident functions. The position demands professionalism, excellent interpersonal skills, attention to detail, and the ability to prioritize requests efficiently, including emergencies.
ROSS Companies offers a competitive salary range of $35,000 to $45,000 per year for this position, reflective of the experience and skills required. Employment with ROSS Companies brings the opportunity to work within a supportive corporate culture that values diversity, equal opportunity, and the growth of its employees. The company’s flexible and inclusive environment encourages candidates from varied backgrounds to apply and contribute to the community’s well-being.
If you enjoy providing exceptional customer service, managing diverse front desk activities, and enhancing community life through organized social events, the Concierge position at ROSS Companies in Silver Spring represents a rewarding career opportunity. The role demands a proactive, organized, and engaging individual prepared to respond effectively to the evolving needs of residents and stakeholders, reflecting ROSS Companies’ commitment to excellence.
In Silver Spring, Maryland, ROSS Companies is seeking a detail-oriented and personable Concierge to join the team and serve as the community's front-line representative. This role involves more than just managing front desk operations; the Concierge will act as a vital link between residents and the community management, ensuring seamless communication and delivering outstanding service. The ideal candidate will be responsible for greeting residents, visitors, customers, and vendors, addressing their needs promptly and professionally, and providing accurate information about community events and services.
The Concierge also plays a central role in community engagement by taking the lead in event planning and coordination. This requires not only administrative capabilities but also creativity and enthusiasm to foster a friendly and unified community atmosphere. Handling maintenance requests, managing parcel deliveries, and assisting residents with various service arrangements such as reservations or taxi services are key aspects of this role.
Operating within a dynamic and multi-faceted environment, the Concierge at ROSS Companies in Silver Spring will utilize strong communication skills and organizational talents to manage multi-line phone systems, maintain detailed visitor and telephone records, and support the Property Manager in executing resident functions. The position demands professionalism, excellent interpersonal skills, attention to detail, and the ability to prioritize requests efficiently, including emergencies.
ROSS Companies offers a competitive salary range of $35,000 to $45,000 per year for this position, reflective of the experience and skills required. Employment with ROSS Companies brings the opportunity to work within a supportive corporate culture that values diversity, equal opportunity, and the growth of its employees. The company’s flexible and inclusive environment encourages candidates from varied backgrounds to apply and contribute to the community’s well-being.
If you enjoy providing exceptional customer service, managing diverse front desk activities, and enhancing community life through organized social events, the Concierge position at ROSS Companies in Silver Spring represents a rewarding career opportunity. The role demands a proactive, organized, and engaging individual prepared to respond effectively to the evolving needs of residents and stakeholders, reflecting ROSS Companies’ commitment to excellence.
Job Requirements
- high school diploma or equivalent
- minimum 6 months of reception or office experience
- basic knowledge of appropriate and effective conduct during emergency situations
- excellent phone etiquette interpersonal verbal and written communication skills
- professional appearance
- one year previous experience with multi-line phone system and or customer service
Job Qualifications
- high school diploma or equivalent
- minimum 6 months of reception or office experience
- basic knowledge of appropriate and effective conduct during emergency situations
- demonstrated organizational and administrative abilities
- excellent phone etiquette interpersonal verbal and written communication skills
- professional appearance
- one year previous experience with multi-line phone system and or customer service
Job Duties
- greet residents customers vendors and visitors determining the nature of their business and directing them accordingly
- receive maintenance requests from residents and determine if the request is an emergency reacting appropriately
- account for various resident parcel deliveries and contact residents to inform them of delivery
- answer community calls and route to the appropriate person or location taking messages as necessary
- maintain telephone and visitor records
- ensure resident correspondence is accurately placed in mailboxes
- maintain resident telephone listings
- work with property manager to develop schedule and host resident functions
- enter maintenance service requests in Yardi as directed
- assist residents with various tasks including making reservations arranging spa services and taxi transportation services
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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