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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $35,000.00 - $45,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Job Description
ROSS Companies is a recognized leader in the property management industry, known for its dedication to providing high-quality management services and fostering exceptional community living environments. Operating in various locations, ROSS Companies emphasizes a commitment to resident satisfaction and professional excellence, making it a highly respected name in the real estate and property management sectors. The company prides itself on creating vibrant, safe, and welcoming communities where residents feel valued and supported.
In Silver Spring, Maryland, ROSS Companies is seeking a detail-oriented and personable Concierge to join the team and serve as the community's front-line representative. This role invol... Show More
In Silver Spring, Maryland, ROSS Companies is seeking a detail-oriented and personable Concierge to join the team and serve as the community's front-line representative. This role invol... Show More
Job Requirements
- high school diploma or equivalent
- minimum 6 months of reception or office experience
- basic knowledge of appropriate and effective conduct during emergency situations
- excellent phone etiquette interpersonal verbal and written communication skills
- professional appearance
- one year previous experience with multi-line phone system and or customer service
Job Qualifications
- high school diploma or equivalent
- minimum 6 months of reception or office experience
- basic knowledge of appropriate and effective conduct during emergency situations
- demonstrated organizational and administrative abilities
- excellent phone etiquette interpersonal verbal and written communication skills
- professional appearance
- one year previous experience with multi-line phone system and or customer service
Job Duties
- greet residents customers vendors and visitors determining the nature of their business and directing them accordingly
- receive maintenance requests from residents and determine if the request is an emergency reacting appropriately
- account for various resident parcel deliveries and contact residents to inform them of delivery
- answer community calls and route to the appropriate person or location taking messages as necessary
- maintain telephone and visitor records
- ensure resident correspondence is accurately placed in mailboxes
- maintain resident telephone listings
- work with property manager to develop schedule and host resident functions
- enter maintenance service requests in Yardi as directed
- assist residents with various tasks including making reservations arranging spa services and taxi transportation services
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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