Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid training
Job Description
The Ritz-Carlton Tysons Corner, located in McLean, Virginia, is part of the globally renowned Marriott International family of luxury hotels. With over 100 award-winning properties worldwide, The Ritz-Carlton brand is synonymous with exceptional luxury service and unforgettable guest experiences. Known for their commitment to excellence and impeccable service standards, The Ritz-Carlton properties set the benchmark in the hotel industry. This prestigious hotel offers a high-end, guest-centric environment, ideal for professionals passionate about delivering quality service and creating memorable moments for guests.
The role being offered is a full-time, non-management position within the Rooms and Guest Services Operations department at The Ritz-Carlton Tysons Corner. This position is specifically tailored to individuals seeking to engage with guests directly, enhancing their experience by activating various services offered within the lobby area, such as the restaurant and bar, front desk, business center, and lounge. The primary focus is on exceptional guest interaction and satisfaction, responding promptly to their requests and special needs, and ensuring these are addressed by directing them to the appropriate providers.
This position places a strong emphasis on delivering the "Gold Standards" of The Ritz-Carlton, a set of service promises, values, and cultural commitments that guide all associates to provide outstanding, compassionate service daily. The role requires a welcoming and professional demeanor, the ability to communicate clearly and effectively, and strong organizational skills to handle the documentation and requests efficiently. Beyond simply responding to guest queries, the individual will be responsible for sharing insightful local knowledge about property amenities and surrounding attractions, including special events and activities, thereby enriching the guest experience.
Safety and professionalism are paramount; the role involves following all company policies, protecting confidential information, maintaining a clean and professional appearance, and promptly reporting any unsafe conditions. The job also requires collaboration with various hotel departments to ensure guests' needs are met seamlessly, including coordination with housekeeping, bell services, and food and beverage teams. Physical requirements include the ability to stand, walk, or sit for extended periods and to lift or move objects weighing up to 10 pounds.
This position prefers candidates with luxury service experience but welcomes individuals with a minimum of one year of relevant work experience and a high school diploma or equivalent. No supervisory experience or certifications are required. The Ritz-Carlton is committed to equal opportunity, diversity, and inclusivity, encouraging applicants from all backgrounds and ensuring a welcoming workplace where employees are empowered to be creative, kind, and compassionate.
Joining The Ritz-Carlton Tysons Corner means becoming part of a larger Marriott International brand portfolio. Associates have the opportunity to grow within a global team, achieve personal and professional fulfillment, and uphold the brand's reputation as a world leader in luxury hospitality. By embracing and practicing the Gold Standards, employees help maintain the exceptional service for which The Ritz-Carlton is known, making every guest's stay special and memorable.
The role being offered is a full-time, non-management position within the Rooms and Guest Services Operations department at The Ritz-Carlton Tysons Corner. This position is specifically tailored to individuals seeking to engage with guests directly, enhancing their experience by activating various services offered within the lobby area, such as the restaurant and bar, front desk, business center, and lounge. The primary focus is on exceptional guest interaction and satisfaction, responding promptly to their requests and special needs, and ensuring these are addressed by directing them to the appropriate providers.
This position places a strong emphasis on delivering the "Gold Standards" of The Ritz-Carlton, a set of service promises, values, and cultural commitments that guide all associates to provide outstanding, compassionate service daily. The role requires a welcoming and professional demeanor, the ability to communicate clearly and effectively, and strong organizational skills to handle the documentation and requests efficiently. Beyond simply responding to guest queries, the individual will be responsible for sharing insightful local knowledge about property amenities and surrounding attractions, including special events and activities, thereby enriching the guest experience.
Safety and professionalism are paramount; the role involves following all company policies, protecting confidential information, maintaining a clean and professional appearance, and promptly reporting any unsafe conditions. The job also requires collaboration with various hotel departments to ensure guests' needs are met seamlessly, including coordination with housekeeping, bell services, and food and beverage teams. Physical requirements include the ability to stand, walk, or sit for extended periods and to lift or move objects weighing up to 10 pounds.
This position prefers candidates with luxury service experience but welcomes individuals with a minimum of one year of relevant work experience and a high school diploma or equivalent. No supervisory experience or certifications are required. The Ritz-Carlton is committed to equal opportunity, diversity, and inclusivity, encouraging applicants from all backgrounds and ensuring a welcoming workplace where employees are empowered to be creative, kind, and compassionate.
Joining The Ritz-Carlton Tysons Corner means becoming part of a larger Marriott International brand portfolio. Associates have the opportunity to grow within a global team, achieve personal and professional fulfillment, and uphold the brand's reputation as a world leader in luxury hospitality. By embracing and practicing the Gold Standards, employees help maintain the exceptional service for which The Ritz-Carlton is known, making every guest's stay special and memorable.
Job Requirements
- High school diploma or equivalent
- at least one year of relevant work experience
- no supervisory experience required
- no licenses or certifications required
- luxury experience preferred
- ability to stand, sit, or walk for extended periods
- ability to move objects weighing up to 10 pounds
- strong interpersonal and communication skills
- professional appearance
- ability to maintain confidentiality
- willingness to work full time
- commitment to complying with company policies and safety standards
Job Qualifications
- High school diploma or equivalent
- at least one year of relevant experience in hospitality or customer service
- excellent verbal and written communication skills
- ability to multitask and handle multiple requests efficiently
- strong problem-solving abilities
- ability to work collaboratively within a team environment
- knowledge of local area amenities and events preferred
- commitment to delivering exceptional guest service
- adherence to company policies and Gold Standards
- professional demeanor and appearance
Job Duties
- Engage with hotel guests to enhance service experience by activating lobby area services such as restaurant and bar, front desk, business center, and lounge
- respond to guest requests for special procedures or services including transportation, reservations, and laundry by facilitating or identifying appropriate providers
- attend to special needs of guests and confirm satisfaction
- gather, summarize, and provide local area knowledge about property amenities and surrounding events
- contact appropriate personnel or departments like bellhops, housekeeping, and food and beverage to resolve guest calls or issues
- report accidents, injuries, and hazardous conditions to management and complete required safety training and certifications
- adhere to company policies and maintain a professional appearance while protecting confidential information
- welcome and recognize all guests according to company standards, anticipate and fulfill guest service needs, assist persons with disabilities, and express genuine appreciation
- communicate professionally, prepare accurate and timely written documents, and handle phone calls using appropriate etiquette
- foster positive working relationships with colleagues, support team goals, and respond appropriately to employee concerns
- comply with quality control standards
- stand, sit, or walk for long periods during shifts
- move, lift, carry, push, drag, and position objects weighing up to 10 pounds without assistance
- perform other reasonable job duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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