Concierge

McLean, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Paid training

Job Description

The Ritz-Carlton Tysons Corner, located in McLean, Virginia, is part of the globally renowned Marriott International family of luxury hotels. With over 100 award-winning properties worldwide, The Ritz-Carlton brand is synonymous with exceptional luxury service and unforgettable guest experiences. Known for their commitment to excellence and impeccable service standards, The Ritz-Carlton properties set the benchmark in the hotel industry. This prestigious hotel offers a high-end, guest-centric environment, ideal for professionals passionate about delivering quality service and creating memorable moments for guests.

The role being offered is a full-time, non-management position within the Rooms and Guest Services Operations department at The... Show More

Job Requirements

High school diploma or equivalent
at least one year of relevant work experience
no supervisory experience required
no licenses or certifications required
luxury experience preferred
ability to stand, sit, or walk for extended periods
ability to move objects weighing up to 10 pounds
strong interpersonal and communication skills
professional appearance
ability to maintain confidentiality
willingness to work full time
commitment to complying with company policies and safety standards

Job Qualifications

High school diploma or equivalent
at least one year of relevant experience in hospitality or customer service
excellent verbal and written communication skills
ability to multitask and handle multiple requests efficiently
strong problem-solving abilities
ability to work collaboratively within a team environment
knowledge of local area amenities and events preferred
commitment to delivering exceptional guest service
adherence to company policies and Gold Standards
professional demeanor and appearance

Job Duties

Engage with hotel guests to enhance service experience by activating lobby area services such as restaurant and bar, front desk, business center, and lounge
respond to guest requests for special procedures or services including transportation, reservations, and laundry by facilitating or identifying appropriate providers
attend to special needs of guests and confirm satisfaction
gather, summarize, and provide local area knowledge about property amenities and surrounding events
contact appropriate personnel or departments like bellhops, housekeeping, and food and beverage to resolve guest calls or issues
report accidents, injuries, and hazardous conditions to management and complete required safety training and certifications
adhere to company policies and maintain a professional appearance while protecting confidential information
welcome and recognize all guests according to company standards, anticipate and fulfill guest service needs, assist persons with disabilities, and express genuine appreciation
communicate professionally, prepare accurate and timely written documents, and handle phone calls using appropriate etiquette
foster positive working relationships with colleagues, support team goals, and respond appropriately to employee concerns
comply with quality control standards
stand, sit, or walk for long periods during shifts
move, lift, carry, push, drag, and position objects weighing up to 10 pounds without assistance
perform other reasonable job duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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