Concierge

The Ritz-Carlton Tysons Corner is a luxury hotel nestled in McLean, Virginia, catering to discerning guests who seek exceptional service and memorable experiences. It is part of the renowned Ritz-Carlton brand, which is synonymous with luxury hospitality worldwide. The property is located at 1700 Tysons Blvd and is known for its dedication to delivering exquisite comfort, elegant guest services, and a welcoming atmosphere that reflects the highest standards of quality and refinement. As a member of Marriott International’s portfolio of brands, The Ritz-Carlton upholds a rich tradition of hospitality excellence, ensuring every guest receives personalized attention and thoughtful care throughout their stay.

The role available is a full-time, non-management position within the Rooms and Guest Services Operations category. Specifically, the position focuses on engaging guests in the hotel’s lobby area by activating services across various outlets such as the restaurant, bar, front desk, business center, and lounge. This role requires a proactive approach to enhancing the guest experience, responding attentively to special requests whether for transportation, dining reservations, or other personalized services like dry cleaning. The successful candidate will act as a knowledgeable ambassador for both the property and the surrounding local area, offering guests valuable insights about amenities, special events, and activities that enrich their stay.

In this position, the candidate will need to communicate professionally and clearly with guests and internal team members such as housekeeping, bell staff, and food and beverage servers to ensure all guest requests and concerns are addressed promptly and satisfactorily. The role also involves maintaining high standards of safety by reporting any accidents or unsafe conditions while adhering strictly to company policies. Attentiveness to appearance, confidentiality, and protecting company assets are key components of the daily responsibilities. The ideal candidate will be familiar with luxury hospitality environments and bring at least one year of related experience, complemented by a high school diploma or GED.

Working at The Ritz-Carlton Tysons Corner means embracing the Gold Standards that define the brand’s commitment to excellence, including the Employee Promise, Credo, and Service Values. This role offers an opportunity to contribute to a workplace culture that celebrates diversity, creativity, and compassion while fostering personal and professional growth. Being part of such an esteemed team supports development as a hospitality professional, enabling you to be proud of the meaningful work you do and the positive impact you make on guests’ experiences. Marriott International's commitment to being an equal opportunity employer further ensures an inclusive and supportive environment where all associates can thrive.

Joining The Ritz-Carlton means becoming part of a global network of hospitality leaders and specialists dedicated to creating luxury experiences that guests remember long after their visit. This position is perfect for individuals seeking to deliver unparalleled guest service within an environment that values tradition, innovation, and exceptional standards of luxury hospitality.