Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $23.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Paid sick leave
Paid holiday days
401(k) with employer contribution
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Job Description
Berco Redwood/Berry Lumber, Inc. is a reputable company operating within the lumber and hardware industry, dedicated to providing quality products and exceptional service to its customers. As a company committed to inclusivity and equal opportunity employment, they foster a positive work environment where diversity is respected and valued. The company prides itself on supporting its employees with a comprehensive benefits package and competitive compensation. Their work environment includes both indoor and outdoor yard settings, demanding a dynamic and adaptable workforce. This position offers full-time employment with a salary range of $18.00 to $23.00 per hour, dependent on experience. Established as a cornerstone in the community, Berco Redwood/Berry Lumber, Inc. emphasizes customer satisfaction, reliable service, and safety across their operations. The company understands the importance of the customer-facing roles in maintaining their reputation and ensuring smooth day-to-day operations across their yards and sales teams.
The Concierge role at Berco Redwood/Berry Lumber, Inc. is an essential front-line position responsible for bridging communication between customers, the sales team, and yard staff to guarantee accurate and efficient order fulfillment. The ideal candidate thrives in environments that require multitasking, strong organizational abilities, and excellent interpersonal skills. This role involves being the initial point of contact for customers, ensuring their needs are met with professionalism and hospitality. Attention to detail and an eagerness to support internal teams while delivering outstanding service are key aspects of this position. The Concierge will coordinate order processing, respond to inquiries, and facilitate communication among various departments, fostering a seamless experience for both clients and staff.
Key responsibilities include managing radio communications, escalating urgent issues following established protocols, and performing administrative tasks such as data entry and filing. The Concierge also assists in inventory management and maintaining a clean and safe work environment. They will support operational continuity by providing coverage across shifts as needed. This role demands excellent communication skills, a confident and friendly demeanor, and the ability to manage multiple tasks simultaneously. Knowledge of lumber products and hardware or the willingness to learn is highly beneficial. Familiarity with lumberyard layouts and product locations can also enhance performance in this position.
Berco Redwood/Berry Lumber, Inc. values team members who thrive on customer interaction and problem-solving, and who are motivated to contribute to the company’s success. The Concierge position offers a meaningful opportunity to be part of a thriving company that values collaboration, growth, and service excellence. Employees in this role enjoy robust health, dental, vision, and life insurance coverage, along with paid time off, sick leave, and holiday pay. The company also supports employees' future financial security through a 401(k) plan with employer contributions. Overall, the Concierge role at Berco Redwood/Berry Lumber, Inc. is ideal for candidates eager to deliver exceptional customer service while effectively coordinating operational activities within a lumber and hardware sales environment.
The Concierge role at Berco Redwood/Berry Lumber, Inc. is an essential front-line position responsible for bridging communication between customers, the sales team, and yard staff to guarantee accurate and efficient order fulfillment. The ideal candidate thrives in environments that require multitasking, strong organizational abilities, and excellent interpersonal skills. This role involves being the initial point of contact for customers, ensuring their needs are met with professionalism and hospitality. Attention to detail and an eagerness to support internal teams while delivering outstanding service are key aspects of this position. The Concierge will coordinate order processing, respond to inquiries, and facilitate communication among various departments, fostering a seamless experience for both clients and staff.
Key responsibilities include managing radio communications, escalating urgent issues following established protocols, and performing administrative tasks such as data entry and filing. The Concierge also assists in inventory management and maintaining a clean and safe work environment. They will support operational continuity by providing coverage across shifts as needed. This role demands excellent communication skills, a confident and friendly demeanor, and the ability to manage multiple tasks simultaneously. Knowledge of lumber products and hardware or the willingness to learn is highly beneficial. Familiarity with lumberyard layouts and product locations can also enhance performance in this position.
Berco Redwood/Berry Lumber, Inc. values team members who thrive on customer interaction and problem-solving, and who are motivated to contribute to the company’s success. The Concierge position offers a meaningful opportunity to be part of a thriving company that values collaboration, growth, and service excellence. Employees in this role enjoy robust health, dental, vision, and life insurance coverage, along with paid time off, sick leave, and holiday pay. The company also supports employees' future financial security through a 401(k) plan with employer contributions. Overall, the Concierge role at Berco Redwood/Berry Lumber, Inc. is ideal for candidates eager to deliver exceptional customer service while effectively coordinating operational activities within a lumber and hardware sales environment.
Job Requirements
- Ability to stand and walk for long periods of time
- occasional lifting of up to 25 lbs
- comfortable working in indoor/outdoor yard environments
- high school diploma or GED preferred
- prior experience in customer service or hospitality
- bilingual skills preferred
- proficiency in Microsoft Office
- knowledge of order management systems a plus
- ability to maintain professionalism and hospitality in customer interactions
- strong organizational and multitasking skills
Job Qualifications
- High school diploma or GED preferred
- prior experience in the hospitality or customer service industry is highly preferred
- bilingual (English/Spanish) preferred
- proficient in Microsoft Office
- working knowledge of point-of-sale or order management systems a plus
- strong product knowledge of lumber and hardware or a willingness to learn
- understanding of lumberyard layout and product locations is preferred
Job Duties
- Answer and route radio calls and follow up as needed
- escalate urgent issues per established procedures
- perform light administrative tasks such as data entry, filing, copying, and inventory of supplies
- provide coverage for other shifts as needed and complete other duties assigned
- warmly greet and assist all customers with professionalism and hospitality
- coordinate communication between sales staff, order pullers, forklift drivers, and customers to ensure timely order fulfillment
- provide receipts to forklift drivers and load builders
- facilitate the pulling of orders from the yard based on sales tickets
- oversee merchandise return memos and ensure proper documentation and resolution
- maintain a clean, organized, and safe work environment at the service desk and surrounding area
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
