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Job Overview
Employment Type
Part-time
Seasonal
Compensation
Hourly
Exact $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
employee discounts on dining and resort amenities
Training and development opportunities
Supportive team environment
Season pass
Job Description
Sundance Resort, nestled in the scenic mountains of Utah, is a renowned destination offering guests an exceptional blend of natural beauty, cultural experiences, and world-class amenities. As a distinguished resort, Sundance is committed to providing visitors with an unforgettable stay that highlights the region's rich heritage and commitment to environmental stewardship. Known for its vibrant arts scene, outdoor recreational activities, and exceptional hospitality, Sundance Resort attracts a diverse clientele seeking both relaxation and adventure throughout the year. The resort operates year-round, providing seasonal and part-time employment opportunities tailored to meet the varying needs of its guests and the tourism industry.Show More
Job Requirements
- Must be 21 years old or older
- able to perform duties including sitting, standing, walking, talking, and hearing
- close vision and distance vision
- occasionally exposed to outside weather conditions
- moderate noise environment
- must be available to work variable shifts including weekends and holidays
- part-time, year-round availability
- proficiency in relevant computer software and radio communication
- willingness to adhere to company policies and procedures
Job Qualifications
- One year certificate from college or technical school
- three to six months related experience and/or training
- proficiency in Microsoft Office, spreadsheets, internet navigation, email, Stay N Touch, Fareharbor, and Tock
- ability to use 2-way radios for communication to other staff
- strong interpersonal and communication skills
- ability to multitask and manage competing deadlines
- familiarity with local area activities and attractions
- ability to provide exceptional customer service
- willingness to work weekends and holidays
- 21 years old or older
Job Duties
- Warmly greets and thanks each guest
- informs guests of all Sundance services and facilities available including all programming and special events
- shares the Sundance story of land preservation and environmental commitment as the opportunity arises
- arranges resort activities for in-house guests such as fly fishing, spa experiences, hiking, mountain biking, dining reservations, zip tour, horseback riding, and art classes
- creates guest profile in operating system
- facilitates pre-arrival calls and emails and guides lodging guests along up to arrival in creating their Sundance experience
- informs guests of all Sundance services, facilities, and programming/special events available during their stay
- arranges transportation for guests, including coordinating shuttle arrivals and departures with the transportation company
- organizes confirmation emails regarding reservations
- creates itineraries for lodging guests
- advises on area activities, including Park City and Salt Lake City
- accurately bills guests for transportation, grocery pick up, amenities, etc
- coordinates ordering and delivering of amenities to rooms for guests
- handwrites welcome cards for amenities
- assists Front Desk with arriving and departing guests
- proactively obtains, maintains, and distributes an inclusive knowledge of all resort amenities, activities, and programming
- exhibits exceptional resort knowledge and guest service skills
- exhibits strong interpersonal and communication skills in-person and over the phone
- offers creative solutions and proposals for guests within Sundance parameters
- effectively executes multiple tasks and competing deadlines with fluctuating business levels
- adapts in an ever-changing and progressive workplace
- consistently and accurately performs job in compliance with policies and procedures and to the Sundance standard
- exhibits meticulous attention to detail and follow through
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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