Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $22.51
Work Schedule
Flexible
Benefits
Employee benefit card
Learning programs
Career development opportunities
Discounted rates
Health Insurance
Paid Time Off
Corporate social responsibility activities
Job Description
Fairmont Grand Del Mar is a luxurious five-star resort located amidst the captivating natural beauty of Los Peñasquitos Canyon in San Diego, California. Known for its elegant design and exceptional service, this resort offers 249 beautifully appointed guestrooms and suites, an 18-hole private golf course crafted by Tom Fazio, a world-class spa, and six distinguished dining venues, including Addison, San Diego's only three-Michelin starred restaurant. Set against 400 acres of dramatic canyon scenery, guests can enjoy a wide range of weekly outdoor activities such as yoga, meditation, and archery that immerse them in the serene surroundings while enhancing their overall experience. The Fairmont Grand Del Mar embodies a perfect blend of classic charm and modern sophistication, creating a unique environment where guests can unwind, dream wildly, and discover themselves in a soulful sanctuary filled with magic and inspiration.
The resort’s commitment to growth and advancement extends not only to its guests but also to its colleagues, promoting a balanced lifestyle and continuous professional development. Employees at Fairmont Grand Del Mar benefit from exclusive opportunities for career development through training programs, national and international promotion prospects, and dedicated learning academies designed to sharpen their skills. The employee benefit card offers discounted rates worldwide with Accor, enhancing lifestyle perks for employees and their families. With a competitive rate of $22.51 per hour USD, the resort fosters a welcoming work environment where contribution is valued, and teamwork is paramount.
The Concierge role at Fairmont Grand Del Mar is pivotal as the guest experience hub of the resort. The Concierge team is entrusted with delivering exceptional, personalized service to each guest, ensuring that every interaction is friendly, timely, and solution-oriented. The role demands a proactive approach to guest requests, consistent professionalism, and an unwavering dedication to creating unique and unforgettable memories. As the frontline of guest engagement, Concierge staff act as knowledgeable advisors about the resort’s extensive amenities, as well as the broader San Diego area, including local attractions, dining, and events. They maintain effective communication with various departments such as Front Office, Housekeeping, Food & Beverage, and Engineering to coordinate seamless guest experiences.
Key to this position is the ability to anticipate guest needs and provide thoughtful suggestions, turning routine interactions into memorable moments. Concierges also handle guest concerns promptly, log relevant information accurately, and ensure that guest bookings and billing procedures comply with established standards. Safety and security are priorities within the role, requiring attention to hotel policies regarding guest privacy and incident reporting. The position emphasizes teamwork, respect, integrity, and empowerment, aligning with Fairmont’s core values. Working independently during slower periods by seeking additional tasks, maintaining superior organization skills, and upholding impeccable professional presentation are expected.
Overall, the Concierge role at Fairmont Grand Del Mar is an opportunity to join a prestigious resort renowned for its excellence in hospitality, where career growth, guest satisfaction, and a vibrant work culture are equally celebrated.
The resort’s commitment to growth and advancement extends not only to its guests but also to its colleagues, promoting a balanced lifestyle and continuous professional development. Employees at Fairmont Grand Del Mar benefit from exclusive opportunities for career development through training programs, national and international promotion prospects, and dedicated learning academies designed to sharpen their skills. The employee benefit card offers discounted rates worldwide with Accor, enhancing lifestyle perks for employees and their families. With a competitive rate of $22.51 per hour USD, the resort fosters a welcoming work environment where contribution is valued, and teamwork is paramount.
The Concierge role at Fairmont Grand Del Mar is pivotal as the guest experience hub of the resort. The Concierge team is entrusted with delivering exceptional, personalized service to each guest, ensuring that every interaction is friendly, timely, and solution-oriented. The role demands a proactive approach to guest requests, consistent professionalism, and an unwavering dedication to creating unique and unforgettable memories. As the frontline of guest engagement, Concierge staff act as knowledgeable advisors about the resort’s extensive amenities, as well as the broader San Diego area, including local attractions, dining, and events. They maintain effective communication with various departments such as Front Office, Housekeeping, Food & Beverage, and Engineering to coordinate seamless guest experiences.
Key to this position is the ability to anticipate guest needs and provide thoughtful suggestions, turning routine interactions into memorable moments. Concierges also handle guest concerns promptly, log relevant information accurately, and ensure that guest bookings and billing procedures comply with established standards. Safety and security are priorities within the role, requiring attention to hotel policies regarding guest privacy and incident reporting. The position emphasizes teamwork, respect, integrity, and empowerment, aligning with Fairmont’s core values. Working independently during slower periods by seeking additional tasks, maintaining superior organization skills, and upholding impeccable professional presentation are expected.
Overall, the Concierge role at Fairmont Grand Del Mar is an opportunity to join a prestigious resort renowned for its excellence in hospitality, where career growth, guest satisfaction, and a vibrant work culture are equally celebrated.
Job Requirements
- High school diploma or equivalent
- Previous experience in guest relations or hospitality preferred
- Previous PMS experience required
- Proficiency in Microsoft Windows applications
- Excellent communication and interpersonal skills
- Ability to work varying schedules including weekends and holidays
- Ability to stand, walk and sit frequently throughout shift
- Ability to occasionally kneel, push, pull, lift and ascend or descend stairs and ramps
- Must comply with hotel grooming and uniform standards
- Must be punctual and reliable
- Must commit to regular attendance and training sessions
Job Qualifications
- Excellent work organization and problem solving skills
- Positive, outgoing and professional attitude with a passion for service
- Previous leadership experience in guest relations preferred
- Previous PMS experience required
- Computer literacy in Microsoft Windows applications required
- University or college degree in a related discipline an asset
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible and reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Job Duties
- Consistently offer professional, friendly and engaging service
- Handle guest concerns and react quickly, logging and notifying proper areas/departments
- Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping, Food & Beverage, Engineering
- Respond to all emails and text messages in a timely and professional manner adhering to Forbes standards
- Respond to all incoming calls using proper telephone etiquette
- Properly log and detail all guest bookings in ALICE and provide printed itineraries
- Complete daily billing procedures to ensure accurate revenue posting for third party vendors
- Maintain thorough knowledge of hotel offerings and San Diego area attractions to provide informed recommendations
- Anticipate guest needs and offer thoughtful suggestions
- Uphold Fairmont Brand Standards and demonstrate commitment to respect, integrity, teamwork, and empowerment
- Work independently and seek additional duties during slow periods
- Promote safety, security, and guest well-being
- Attend and complete all training sessions as required
- Support environmental initiatives at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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