Concierge

Katy, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $13.00 - $15.60

Work Schedule

Rotating Shifts

Flexible

Benefits

Paid holidays

Paid Time Off

anniversary rewards

annual scores reward

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

retirement savings plan

401(k) employer match

Tuition Reimbursement

Job Description

Atria Senior Living is a leading provider in the senior living industry, dedicated to creating communities where employees thrive in their roles and residents enjoy fulfilling lives in their homes. With a strong commitment to excellence and compassionate care, Atria Senior Living offers a supportive work environment that fosters career growth, professional development, and a balanced work-life experience. The company operates a family of brands that collectively serve diverse senior living needs, including independent living, assisted living, and memory care, making it a trusted name in the senior care community.

Joining Atria means becoming part of a team that values respect, kindness, and teamwork while delivering top-notch services to its residents. The company prioritizes employee well-being and offers an array of outstanding benefits such as paid holidays, paid time off, and a comprehensive health benefits package including medical, dental, vision, and life insurance. Employees also benefit from a retirement savings plan with employer match, tuition reimbursement for U.S.-based employees, and anniversary rewards that recognize dedication and length of service. These rewards start at $500 for full-time employees and vary depending on employee classification and location. Additionally, employees can become eligible for an Annual Scores Reward based on community survey outcomes, offering $500 for full-time and $250 for part-time team members. Atria Senior Living encourages career advancement through ongoing training programs and supports a vibrant workplace culture where every team member’s contribution is vital and appreciated.

The role being offered is tailored for individuals who thrive in a customer-oriented environment and are passionate about enhancing seniors' quality of life through attentive service and coordination. The position emphasizes serving as a key point of contact for residents, managing service coordination, and maintaining a welcoming atmosphere in communal areas. The role demands strong communication skills, the ability to multitask, and exceptional customer service aptitude. The employee in this role will help ensure residents’ needs are met promptly and satisfactorily, acting as a liaison between residents, families, community services, and staff. This includes organizing transportation schedules, responding to resident requests, assisting with inquiries, and supervising front desk staff and drivers as necessary.

This position offers a wage range from $13.00 to $15.60 per hour, dependent upon prior work history and experience. The successful candidate will be instrumental in maintaining Atria’s standards of excellence through service quality, professionalism, and community engagement. If you are looking for a meaningful career in a dynamic environment where your efforts make a tangible difference in senior living communities, Atria Senior Living invites you to apply and become part of a supportive and rewarding workplace where your work truly matters.

Job Requirements

High school diploma or GED
One to three years related experience and/or training or equivalent combination of education and experience
Basic First Aid and CPR certification where required
Successful completion of all Atria specified training programs
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations
Able to add and subtract two digit numbers and multiply and divide with 10's and 100's
Able to apply common sense understanding to carry out detailed but uninvolved oral or written instructions
Able to deal with problems involving a few concrete variables in standardized situations
Able to work various schedules and shifts as needed
Able to operate telephone, emergency call system, monitoring board or beeper, photocopier

Job Qualifications

High school diploma or general education degree (GED)
One to three years related experience and/or training or equivalent combination of education and experience
Basic First Aid and CPR certification where required
Successful completion of all Atria specified training programs
Ability to read, write, and comprehend simple instructions and correspondence
Effective presentation skills in one-on-one and small group situations
Basic math skills including adding, subtracting, multiplying, and dividing
Ability to apply common sense understanding to carry out detailed but uninvolved instructions
Ability to operate telephone, emergency call system, monitoring board, beeper, and photocopier
Ability to work various schedules and shifts as needed

Job Duties

Serves as point of contact for all resident requests and telephone calls except emergencies
Coordinates services for residents and their family members such as dry cleaning, grocery delivery, dinner reservations, and transportation
Maintains high customer service standards including meeting new residents and tracking concerns
Answers questions about local stores, attractions, and services
Ensures lobby and common areas are clean, welcoming, and appropriately maintained
Coordinates the community’s transportation schedule including medical appointments and outings
Serves as liaison between dining room and residents, managing meal reservations and event RSVPs
May supervise front desk reception staff and drivers and provide coverage for related roles
May drive company vehicle to social and other destinations as required
Performs other duties as assigned