Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $20.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Life insurance
Paid Time Off
Paid holidays
401(k)
Paid sick leave

Job Description

The Canyons Castle Pines is the most anticipated new community in the Greater Denver area in decades, debuting in Fall 2019. Located just south of Denver, Colorado, this master-planned community is developed under the direction of the respected Shea Homes Colorado team. Nestled along Interstate 25, The Canyons offers residents a unique blend of convenience and tranquility, providing a living experience that feels worlds away from the bustle of the city while still being easily accessible. BlueStar is engaged to manage the community amenities, starting with The Exchange, ensuring high standards of living and exceptional service for community residents and guests alike.

The role of Concierge at The Canyons Castle Pines involves serving as the welcoming face at the front desk or entrance to the facility, where delivering professional and friendly interactions greatly influences the overall experience of the members and guests. This position is part-time and offers a competitive wage of $20.00 per hour. New hourly full-time employees who work 30 hours or more weekly will benefit from access to comprehensive medical, dental, and life insurance plans upon reaching 60 days of full-time service. Employees are also eligible for paid time off, paid holidays, and company-sponsored retirement plans, fostering a supportive and rewarding employment environment.

As a Concierge, you will report directly to the Member Service Manager. Your main responsibility will be to greet and assist members and guests energetically and courteously, setting a positive tone that embodies the community's welcoming spirit. This position requires a deep knowledge of the community's amenities, club events, and local activities to provide accurate and helpful information to residents and visitors. You will be integral in screening members and guests for building access, ensuring community safety and compliance with regulations. Administrative duties such as mail distribution, phone management, data entry, and promotional material creation will also be key aspects of your role.

The position involves maintaining front office operations, managing supplies, and supporting event logistics in collaboration with the Lifestyle and Activities department. This dynamic role calls for someone who is highly customer-focused, adaptable to rapid changes, and capable of managing multiple priorities amid a fast-paced environment. Being a role model for BlueStar’s core values of honesty, integrity, respect, teamwork, and competitive spirit is essential for success in this position. Individuals who excel in communication, teamwork, and possess strong organizational skills will find this role rewarding and fulfilling.

Working as a Concierge at The Canyons Castle Pines offers more than just a job; it allows you to be part of a thriving community where your efforts directly enhance residents' lives. The working environment is primarily indoors, utilizing standard office equipment in a setting where attention to detail and professional demeanor are valued. Physical demands include sitting or standing for long periods, occasional lifting, and the ability to operate office machinery. Flexibility with scheduling, including availability on evenings and weekends, is required to meet the community's needs.

This opportunity with BlueStar Resort & Golf reflects an equal opportunity employment philosophy, encouraging applicants who are motivated, customer-oriented, and eager to contribute to a high-performance team. The part-time nature of this role makes it ideal for individuals seeking flexible work hours while engaging in meaningful work within a vibrant and growing community.

Job Requirements

  • High school diploma or equivalent preferred
  • one to three years relative customer service experience
  • experience in a homeowner association environment preferred
  • computer literate with proficiency in Microsoft Office
  • club management system software preferred
  • must be flexible and adaptable to rapid change
  • ability to communicate positively and effectively with team members and supervisors
  • desire to contribute to a productive work environment by maintaining a positive attitude
  • excellent communication skills
  • ability to work well with others and provide exceptional customer service for members and guests
  • self-motivated and able to work independently with little supervision
  • demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment
  • good time management, organization, and follow-up skills
  • ability to consistently achieve high work standards with attention to detail, accuracy and timeliness
  • ability to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected
  • flexible schedule to include evenings and weekends
  • valid driver's license may be required

Job Qualifications

  • High school diploma or equivalent preferred
  • one to three years relative customer service experience
  • experience in a homeowner association environment preferred
  • computer literate with proficiency in Microsoft Office
  • club management system software preferred
  • must be flexible and adaptable to rapid change
  • ability to communicate positively and effectively with team members and supervisors
  • desire to contribute to a productive work environment by maintaining a positive attitude
  • excellent communication skills
  • ability to work well with others and provide exceptional customer service for members and guests
  • self-motivated and able to work independently with little supervision
  • demonstrate initiative with ability to think, work, solve practical problems, and make independent decisions based on sound judgment
  • good time management, organization, and follow-up skills
  • ability to consistently achieve high work standards with attention to detail, accuracy, and timeliness
  • ability to pay attention to multiple details and work in a fast-paced environment where continuous improvement is expected
  • flexible schedule to include evenings and weekends
  • valid driver's license may be required

Job Duties

  • Greet and welcome members and guests in an energetic and friendly fashion according to protocol
  • respond to requests and direct calls to staff members and relay messages
  • screen members and guests for applicable building access according to community regulations
  • provide guests and members with information including quality choices and arrangements regarding the Club, recreation, or other activities
  • maintain daily standard operating procedures for the opening
  • assist Member Services Manager with administrative support such as mail delivery, email and phone calls, spreadsheet creation and data entry, updates to website, and promotional flyer creation
  • provide resident services, business center support including copying, mailing, faxing, event registration and fee collection, and lost and found access
  • maintain the organization and function of all front office equipment and the lobby, assuring proper inventory of general office supplies
  • work with maintenance staff to provide a clean environment for members and guests
  • assist Lifestyle & Activities department by maintaining event flyers and bulletin boards, preparing scheduled events calendar, and assisting with ticket sales and advertisements
  • perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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