Concierge

Viva Senior Living is a well-established organization specializing in providing exceptional senior living services that prioritize the health, comfort, and dignity of its residents. As a reputable entity in the senior care industry, Viva Senior Living is committed to offering compassionate and high-quality care environments that foster independence while meeting the unique needs of each individual. The company operates with a strong focus on adherence to federal, state, and local health regulations, ensuring that all standards of business conduct are rigorously maintained. It prides itself on creating a warm, supportive community where residents and their families feel valued and respected. The organization supports a team-oriented work culture where employees collaborate in congenial settings and uphold the highest standards in resident service and care.

The role of Concierge within Viva Senior Living’s Administration department is a vital position that interfaces directly with residents, their families, visitors, and the internal staff. Reporting to the Business Office Manager, the Concierge acts as the initial point of contact and ensures that visitors and residents receive attentive, courteous, and professional service at all times. This full-time position requires a minimum of a high school diploma or GED and emphasizes the importance of working with compassion and maintaining dignity for all residents in accordance with the Resident Bill of Rights. The Concierge must be adept at managing multiple communication channels, including greeting guests, managing visitor sign-ins, answering phone calls with accurate message-taking, and providing detailed community information. Additionally, this role involves clerical support duties such as typing correspondence, sorting and distributing mail, organizing the front desk and lobby area, and maintaining confidentiality of sensitive resident information to protect privacy rights.

Concierges at Viva Senior Living are expected to embody warmth and personal interest, fostering a positive atmosphere that reassures residents and their families. They also play a crucial role during emergency situations, assisting with evacuations if necessary and participating in life safety drills and trainings. Employees in this role must adhere to the company’s attendance policies and employment conditions in the Employee Handbook and be capable of handling the mental and emotional stresses associated with working in a senior living community environment. Essential duties include collaborating with staff to announce appointments, managing admission packets, reporting occupational exposures or work-related injuries, and upholding all facility policies and procedures with integrity.

This role demands excellent interpersonal communication in English, a high level of professionalism, and a commitment to upholding the standards that make Viva Senior Living a trusted provider of senior care. Concierges help maintain a seamless operation at the front desk, ensuring that the community environment is efficient, welcoming, and safe. By protecting residents from abuse and helping to report any concerns of mistreatment, this position directly contributes to a culture of safety and respect. The position requires physical capabilities such as moving intermittently throughout the day and the ability to push, pull, or carry weights up to 25 pounds, supporting the practical demands of the role. Overall, the Concierge serves as a reliable, approachable, and compassionate ambassador of Viva Senior Living, enhancing the experience of residents and visitors alike through attentive, friendly, and professional service.