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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $18.50
Work Schedule
Rotating Shifts
Benefits
Competitive wages
Early access to earned wages
flexible scheduling options
Paid Time Off
Holidays
comprehensive benefit package
401(k) with employer match
Paid training
Opportunities for growth and advancement
Employee assistance program
Job Description
Discovery Management Group leads one of the nation's most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a portfolio exceeding 15,000 units nationwide and expanding, Discovery Management Group is recognized as one of the largest senior living families in the U.S. The company has earned Great Place to Work certifications continuously from 2022 through 2026, underscoring its commitment to fostering an outstanding workplace culture. It prioritizes operational excellence, lifestyle personalization, and culture-driven leadership. Discovery Management Group invests significantly in learning and development opportunities to support the professional growth of its team... Show More
Job Requirements
- High school diploma or GED preferred
- One to three years of customer service experience preferred
- Strong communication skills
- Professional demeanor
- Ability to multitask in a fast-paced environment
- Basic computer skills
- Ability to maintain confidentiality
Job Qualifications
- High school diploma or GED preferred
- One to three years of customer service, reception, or administrative experience preferred
- Strong communication, organization, and interpersonal skills
- Professional demeanor with the ability to multitask in a fast-paced environment
- Basic computer skills and comfort using phones, email, and office systems
- Ability to maintain confidentiality and represent the community positively
Job Duties
- Perform telephone answering and reception duties, managing internal and external calls professionally and courteously
- Take accurate, detailed messages and ensure timely communication to the appropriate recipient
- Greet residents, families, and visitors warmly
- respond to inquiries and provide directions as needed
- Collate brochures and support marketing materials as requested
- Prepare meal tickets for team members and family members
- tally meal count sheets for dining services
- Maintain and update resident phone lists, rosters, move-in and move-out registers, guest logs, and sign-in sheets
- Coordinate and manage resident and family appointments including transportation, salon services, and other community resources
- Keep the front desk and entry areas clean, organized, and welcoming at all times
- Sort, organize, and distribute mail to residents, the Executive Director, and department coordinators
- Maintain resident forms related to miscellaneous credits
- Follow all company personnel policies, operating procedures, and confidentiality requirements
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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