Job Overview
Employment Type
Full-time
Work Schedule
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Equal opportunity employer
Job Description
Associa is a leading provider of community management services with over 225 branch offices across North America, serving nearly five million residents worldwide. Established more than 43 years ago, Associa has become synonymous with innovation, education, and expertise in the community management industry. With a team exceeding 11,000 professionals, the company is at the forefront of delivering advanced management solutions that enhance community living experiences. Known for its commitment to quality and positive impact, Associa continuously strives to bring meaningful value to the communities it serves, combining cutting-edge technology with personalized service. For more information, interested candidates can visit www.associaonline.com.
The Concierge & Valet Services Associate role is designed for a customer service-oriented professional who will act as the visible and personable face of a high-rise residential community. This position merges traditional concierge responsibilities with valet services to offer a seamless, upscale, and thoughtful experience to residents and guests alike. The associate is entrusted with providing personalized assistance, expert local knowledge, and practical support, ensuring that all interactions reflect the highest degree of professionalism and hospitality. This role requires a dynamic individual capable of multitasking and working in a fast-paced environment while maintaining a warm and approachable demeanor. The Concierge & Valet Services Associate not only greets and assists residents and visitors but also handles essential vehicle-related tasks, package management, and administrative duties that contribute to the smooth operation of the residential facility. This employment opportunity is ideal for those who thrive in service-oriented roles that demand attention to detail, reliability, and interpersonal skills. The position may require working flexible hours, including weekends and on-call shifts, as part of its commitment to 24-hour resident support. Overall, this role is pivotal in fostering a welcoming and efficient living environment, blending traditional hospitality with practical services to meet and exceed community expectations.
The Concierge & Valet Services Associate role is designed for a customer service-oriented professional who will act as the visible and personable face of a high-rise residential community. This position merges traditional concierge responsibilities with valet services to offer a seamless, upscale, and thoughtful experience to residents and guests alike. The associate is entrusted with providing personalized assistance, expert local knowledge, and practical support, ensuring that all interactions reflect the highest degree of professionalism and hospitality. This role requires a dynamic individual capable of multitasking and working in a fast-paced environment while maintaining a warm and approachable demeanor. The Concierge & Valet Services Associate not only greets and assists residents and visitors but also handles essential vehicle-related tasks, package management, and administrative duties that contribute to the smooth operation of the residential facility. This employment opportunity is ideal for those who thrive in service-oriented roles that demand attention to detail, reliability, and interpersonal skills. The position may require working flexible hours, including weekends and on-call shifts, as part of its commitment to 24-hour resident support. Overall, this role is pivotal in fostering a welcoming and efficient living environment, blending traditional hospitality with practical services to meet and exceed community expectations.
Job Requirements
- High School Diploma or GED
- 1–3 years of related experience in hospitality, customer service, or valet operations
- Valid driver’s license with a clean driving record
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong professional communication skills
- Excellent customer service and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Familiarity with basic vehicle handling and safety protocols
- Self-motivated and proactive
- Willingness to stand and walk frequently
- Ability to lift items
- Availability for on-call, weekend, and 24-hour emergency support shifts
Job Qualifications
- High School Diploma or GED
- 1–3 years of related experience in hospitality, customer service, or valet operations
- Valid driver’s license with a clean driving record
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong professional communication skills including phone, written, and verbal
- Excellent customer service and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Familiarity with basic vehicle handling and safety protocols
- Self-motivated, proactive, and detail-oriented team player
Job Duties
- Warmly welcomes residents, guests, and visitors to the facility
- Safely park and retrieve resident and guest vehicles
- Maintain valet logs and ensure proper handling of keys
- Assist with loading and unloading luggage or packages
- Receive and manage package deliveries at the front desk
- Coordinate dry cleaning pickup and drop-off and other personal errands
- Create reservations for building amenities such as lounge, fitness center, and guest suites
- Perform administrative tasks in support of the facility’s mission
- Maintain accurate records and logs related to concierge and valet services
- Provide directions and recommendations for dining, entertainment, and local services
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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