Concierge

Aston Carter is a leading global talent solutions provider specializing in recruiting top-tier professionals across various industries including accounting, finance, human resources, talent acquisition, procurement, supply chain, and administrative roles. With offices strategically located across the United States, Canada, Asia Pacific, and Europe, Aston Carter services a diverse portfolio of clients including many Fortune 500 companies. The company is widely known for its expertise in corporate staffing and has earned the prestigious ClearlyRated Best of Staffing double diamond recognition for both client and talent service. As a trusted staffing partner, Aston Carter is committed to fostering diversity, equity, and inclusion by considering applicants without regard to race, gender, age, disability, or any legally protected characteristic. The company also ensures accessibility throughout the hiring process by providing reasonable accommodations upon request.

This job opening is for a part-time Concierge / Guest Service Representative position based in Honolulu, HI, on a contract basis. This role offers an hourly wage ranging from $15.00 to $16.00. The Concierge / Guest Service Representative will be a vital front-of-house team member at a luxury high-end property, renowned for its exceptional guest experience standards. This position requires consistently delivering polished, friendly, and attentive service to guests and tenants, effectively serving as the face and ambassador of the property. Responsibilities include greeting and assisting visitors, supporting tenants and building staff, and providing thorough knowledge of the property and its amenities. The role demands interactions across multiple channels including in-person engagements, phone, email, and digital communication platforms.

The ideal candidate will be highly professional, detail-oriented, and adept at multitasking in a dynamic, fast-paced environment. This role also involves supporting event activities, coordinating with retail tenants, and ensuring strict adherence to building policies for visitor access and security. Additional skills such as bilingual abilities, particularly in Japanese or Korean, will be advantageous. Candidates are expected to have prior customer service or front desk experience, demonstrate strong communication skills, and possess the ability to build strong working relationships with guests and tenants alike.

The Concierge / Guest Service Representative will primarily operate from the front desk or concierge area, serving as the first point of contact for all visitors and property personnel. Professional attire is mandatory to maintain the luxury ambiance of the property. Eligible employees may receive an attractive benefits package that includes medical, dental, and vision coverage, critical illness and accident insurance, 401(k) retirement plans, various types of life insurance, disability plans, health spending accounts, transportation benefits, employee assistance programs, and paid time off including vacation and sick leave.

This environment is ideal for individuals passionate about hospitality and guest services, looking to contribute positively to a top-tier property’s reputation and guest satisfaction. The working environment balances the need for high-quality personal interaction with operational efficiency, making it an exciting opportunity for motivated candidates looking to enhance their careers in hospitality and customer relations.