Concierge

The Miami Beach EDITION, located at 2901 Collins Ave, Miami Beach, Florida, is a distinguished luxury boutique hotel that is part of the globally renowned Marriott International portfolio. This hotel represents a perfect fusion of visionary boutique design and world-class hospitality, blending exceptional service with distinctive personality and charm. The EDITION brand is known for delivering a unique guest experience that balances polish with personality, perfectionism with individualism, and comfort with charisma. It caters to sophisticated and knowledgeable consumers who seek quality, originality, and design excellence without limitations or conventional constraints. The Miami Beach EDITION offers an environment where creativity, service excellence, and authentic engagement come together to provide guests with a magical and memorable stay.

We are currently seeking a full-time Rooms and Guest Services Operations staff member to join our vibrant team. This non-management position offers an opportunity to work in a dynamic and guest-focused environment at one of Miami Beach's most prestigious hotels. Your role will be integral in ensuring that each guest receives personalized attention and exceptional service from the moment they arrive to the time they depart. As a critical member of our team, you will handle guest requests for special arrangements, such as transportation, reservations, and dry cleaning, by making the necessary arrangements or liaising with appropriate service providers. You will respond to unique and special requests from guests, following up to ensure their satisfaction and comfort throughout their stay.

In addition to managing and processing guest inquiries, calls, and messages, you will provide detailed information about the property and local amenities, including special events and activities. Your role involves close collaboration with other departments such as Bell Services and Housekeeping to promptly resolve guest concerns and maintain the high standards of the EDITION brand. You will also be responsible for monitoring the club lounge to ensure it remains a comfortable, safe, and enjoyable space for guests.

Safety and professionalism are paramount in this role. You will be trained in safety procedures and certifications, expected to report any unsafe conditions, and uphold company policies and procedures. Maintaining a clean and professional appearance is essential, along with protecting the confidentiality of proprietary information and company assets. The role demands excellent communication skills, both verbal and written, and the ability to interact with guests and team members in a clear, courteous, and professional manner.

Working at the Miami Beach EDITION means joining a community that values diversity, inclusion, and equal opportunity. The company fosters a workplace where all associates are welcomed and celebrated for their unique backgrounds, talents, and experiences. It's a place where personal and professional growth is encouraged, and every team member has the chance to thrive and shine. If you are outgoing, genuinely committed to excellent service, and eager to be part of a workplace that challenges and inspires you, then the EDITION brand invites you to join their incredible global team. Here, you can do your best work, find your purpose, belong to a supportive community, and become the best version of yourself.