Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.00 - $18.00
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Work Schedule

On-call
Fixed Shifts
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Benefits

Medical
Dental
Vision
vacation
personal day
sick pay
Holidays
Complimentary Meals
Bonus opportunities
Company paid life insurance
Team member discount program
401(k) Savings Plan with Company Match
recognition programs
Student Loan Refinancing
Pet insurance
Employee assistance program
Emergency Financial Assistance

Job Description

Ivy Park at Seven Oaks is a premier senior living community situated on a beautifully landscaped campus and managed by Oakmont Management Group, a leading senior living management company. With locations across California, Hawaii, and Nevada, Oakmont Management Group is dedicated to providing exceptional quality, comfort, and compassionate care through five-star services and amenities. The community fosters a rewarding lifestyle for its residents by offering individualized comprehensive support designed to promote continued independence. At Ivy Park at Seven Oaks, residents enjoy a warm, welcoming environment where meaningful lifestyles and relationships are continually cultivated among residents, families, and the dedicated team members. The organization emphasizes core values such as Authenticity, Teamwork, Compassion, Commitment, and Resilience to ensure a culture of respect and excellence.

The role of Concierge at Ivy Park at Seven Oaks is integral to the seamless operation of this senior living community. This position involves greeting visitors, fulfilling resident requests, arranging property tours, managing multi-line telephone systems, and offering clerical assistance to the administrative staff. The Concierge serves as the first point of contact and ambassador of the community's high standards of customer service, ensuring that all interactions with residents, their families, and guests are warm, professional, and efficient. Operating with a keen attention to detail and a proactive approach to problem-solving, the Concierge contributes significantly to the safe and welcoming atmosphere of the community. This is a part-time position available every Friday with additional on-call coverage responsibilities, offering a competitive pay range of $17.00 to $18.00 per hour. The company offers comprehensive benefits for eligible team members, making it not just a job but a fulfilling career path in a supportive environment that's committed to helping seniors live their best lives.

By joining Ivy Park at Seven Oaks and Oakmont Management Group, team members become part of a thriving community dedicated to making a difference through compassionate service, exceptional teamwork, and continuous growth opportunities. Whether you are seeking career advancement, relocation options, or the chance to work within a family-oriented culture, this role provides an opportunity to be part of a reputable organization committed to excellence in senior living services.

Job Requirements

  • Must be at least 18 years of age
  • high school diploma or equivalent
  • two (2) years of experience in a hospitality setting or prior senior living community preferred
  • must pass a Criminal Background check
  • must pass Health Screening tests including physical and TB Tests
  • must comply with COVID-19 related health and safety protocols including vaccination and PPE usage as required

Job Qualifications

  • Must be at least 18 years of age
  • high school diploma or equivalent
  • prefer two (2) years of experience in a hospitality setting or prior senior living community
  • excellent customer service skills
  • able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
  • possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families
  • must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
  • may require vaccination, participation in daily screening, surveillance testing, and to wear personal protective equipment (PPE) as per regulatory guidelines

Job Duties

  • Provide all residents, guests, and visitors with exceptional customer service
  • answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner
  • monitor the Emergency Alert System and immediately respond to every call
  • effectively manage business center and process incoming and outgoing mail
  • maintain a safe and secure environment for all staff, residents, and guests, following established safety standards
  • encourage teamwork through cooperative interactions with co-workers and other departments

Job Criteria

Experience

Mid Level (3-7 years)


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