Concierge

Centennial, CO, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $20.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Life insurance

Paid Time Off

Paid holidays

Paid sick leave

401(k) Plan

Job Description

BlueStar Resort & Golf is a renowned management company specializing in the operation and management of premier residential communities, golf courses, and resort properties. They pride themselves on delivering exceptional service and creating memorable experiences for their residents and guests. BlueStar manages a variety of amenities and facilities tailored to enhance community living and recreational enjoyment. One of their notable managed properties is The Canyons at Castle Pines, a highly anticipated new community located just south of Denver, Colorado, which debuted in Fall 2019. This master-planned community, developed under the direction of Shea Homes Colorado, blends modern amenities with the tranquility of natural surroundings, offering an exceptional quality of life to its residents.

The Canyons Castle Pines presents an exciting opportunity for individuals seeking part-time work in a dynamic and community-focused environment. In this role, BlueStar is looking for a Concierge who will act as the welcoming face and primary point of contact for members and guests visiting The Exchange, the community’s central amenity. The Concierge is responsible for providing outstanding customer service through professional and friendly communication while managing front desk activities and facilitating guest access. Reporting to the Member Services Manager, this role requires a customer-oriented individual who can efficiently manage multi-tasking duties including front desk operations, administrative support, and event assistance. Operating within a supportive team environment, the Concierge contributes to a positive atmosphere that upholds BlueStar's core values of honesty, integrity, respect, teamwork, and competitive spirit.

This part-time position pays $20 per hour and offers eligibility for a comprehensive benefits package for those working thirty hours or more per week. Benefits include medical, dental, and life insurance plans, paid time off accruals, paid holidays, paid sick leave, and participation in a 401(k) plan following applicable waiting periods. The role demands flexibility as it includes evening and weekend hours to accommodate the community's activity schedule. Through engaging with residents and guests, managing membership interactions, and supporting community events, the Concierge plays a crucial role in enhancing the overall member experience. This position suits individuals with a passion for hospitality, strong communication skills, and the ability to foster warm, welcoming environments in a fast-paced community setting.

Job Requirements

High school diploma or equivalent preferred
one to three years’ relative customer service experience
experience in a Homeowner Association environment preferred
computer literate with proficiency in Microsoft Office
Club Management System software preferred
must be flexible and adaptable to rapid change
ability to communicate positively and effectively with team members and supervisors
excellent communication skills
self-motivated and able to work independently with little supervision
ability to think, work, solve problems, and make independent decisions based on sound judgment
good time management, organizational, and follow-up skills
attention to detail, accuracy, and timeliness
ability to handle multiple priorities in a fast-paced environment
flexible schedule including evenings and weekends
valid driver’s license may be required

Job Qualifications

High school diploma or equivalent preferred
one to three years’ relative customer service experience
experience in a Homeowner Association environment preferred
computer literate with proficiency in Microsoft Office
Club Management System software preferred
must be flexible and adaptable to rapid change
able to communicate positively and effectively with team members and supervisors about job tasks and responsibilities
desire to contribute to a productive work environment by maintaining a positive attitude
excellent communication skills
ability to work well with others and provide exceptional customer service
self-motivated and able to work independently with little supervision
demonstrate initiative and sound judgment in decision-making
good time management, organization, and follow-up skills
attention to detail, accuracy, and timeliness
ability to work in fast-paced environment with multiple details
flexible schedule including evenings and weekends
valid driver’s license may be required

Job Duties

Greet and welcome members and guests in an energetic and friendly fashion according to protocol
respond to requests and direct calls to staff members and relay messages
screen members and guests for building access according to community regulations
provide information to guests and members regarding Club activities and local events
maintain daily standard operating procedures for opening
assist Member Services Manager with administrative support such as mail delivery, emails, phone calls, spreadsheet creation and data entry, website updates, and promotional flyer creation
provide resident services including business center support, event registration and fee collection, access to lost and found
maintain organization and function of front office equipment and lobby, assuring proper inventory of office supplies
coordinate with maintenance staff to ensure a clean environment
assist Lifestyle & Activities department by maintaining event flyers, bulletin boards, preparing scheduled events calendar, and assisting with ticket sales and advertisements
perform other assigned duties as needed