Concierge

LEFT LANE Hospitality Group, LLC is a vertically integrated real estate design, development, and management firm that specializes in the acquisition and transformation of iconic, historic properties. With a commitment to excellence and innovation, LEFT LANE focuses on creating unique hospitality experiences that blend rich heritage with modern luxury, ensuring each property not only stands out but also respects its historical significance. The company's flagship property, Hotel Bardo Savannah, has garnered worldwide acclaim, being named one of the best hotels in the world in 2024 by both Travel + Leisure and Conde Nast Traveler. This recognition is a testament to LEFT LANE's dedication to quality, service, and authentic guest experiences. The company fosters a welcoming, dynamic, and inspiring workplace culture designed to motivate team members to deliver warm, anticipatory service. LEFT LANE’s philosophy is that the positive feelings we want our guests to experience should be the same ones felt by our team members every day, creating a harmonious and productive work environment.

About the role

Hotel Bardo Savannah is seeking a personable, dynamic, and knowledgeable Concierge to join their Guest Services team. This role is crucial as the Concierge serves as an "impression maker," embodying the Bardo brand and delivering thoughtful, anticipatory service at every guest interaction. The Concierge is responsible for creating highly curated, memorable experiences by connecting guests with local culture, dining, events, and attractions. This position requires confidence, resourcefulness, and a genuine passion for hospitality. The ideal candidate is a skilled communicator with strong local knowledge, able to build rapport with guests to understand their preferences and tailor their stays to exceptional levels. The Concierge is also expected to maintain and foster relationships with local partners and vendors to ensure a seamless integration of the hotel's offerings with the surrounding community. Operating with a proactive approach, the Concierge works closely with other departments to maintain service excellence and elevate guest satisfaction. In addition to offering engaging and personalized recommendations, the Concierge must be adaptable and composed, delivering solutions that meet or exceed guest expectations. Employment benefits at Hotel Bardo include paid time off and holidays, 401k matching, health and telehealth benefits, staff discounts across resort services such as dining, rooms, shop, and spa, as well as complimentary onsite fitness classes and meals in the team member café. This role offers an outstanding opportunity for individuals passionate about luxury hospitality and dedicated to making lasting impressions in the travel and tourism industry.