Concierge

Huntsville, AL, USA|Onsite

Job Overview

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Professional development opportunities

team events

Job Description

The Concierge plays a pivotal role in hospitality settings, serving as the first point of contact for guests and embodying the organization’s commitment to exceptional service and guest satisfaction. Typically found in hotels, resorts, hospitals, real estate offices, and other environments focused on hospitality, the Concierge ensures each visitor feels welcome, valued, and well attended to during their stay or interaction. This role demands excellent interpersonal skills to manage guest inquiries efficiently, provide timely assistance, and coordinate a range of services from travel arrangements to local recommendations, thereby enhancing the overall guest experience.

The organization values a strong customer-centric ap... Show More

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Ability to communicate effectively both verbally and in writing
Strong organizational skills and attention to detail
Customer-focused mindset with the ability to anticipate guest needs
Ability to work flexible hours including weekends and holidays
Professional and friendly demeanor
Ability to multitask and prioritize tasks in a fast-paced environment

Job Qualifications

High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Excellent communication and interpersonal skills
Strong organizational abilities
Ability to work well in a team environment
Knowledge of local area attractions and services
Proficiency in handling telephone and email inquiries
Basic computer skills for managing communications and inventory

Job Duties

Respond promptly to phone and email inquiries from potential guests
Greet guests warmly making them feel welcome and attended to
Provide restaurant and activity recommendations assist with transportation and arrange excursions
Handle and redirect mail phone calls and packages
Maintain cleanliness and organization of guest spaces and lobby areas
Liaise between guests and other departments including kitchen and housekeeping
Anticipate guest needs to ensure exceptional service
Maintain inventory of supplies and restock as necessary
Achieve a score of 90 percent or higher in room inspections
Greet each guest with acknowledgment and a friendly greeting
Maintain knowledge of in-house services and local area attractions to assist guests
Demonstrate proper organizational skills when stocking and maintaining carts
Assist with keeping communal areas clean and tidy
Provide timely responses within 10 minutes to guest requests for supplies
Address guests by name upon entering an occupied room
Ensure vacant rooms are checked daily to confirm status
Keep supply rooms clean and organized
Display a team-oriented attitude assisting coworkers when necessary

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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