Concierge

Syracuse, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $19.25

Work Schedule

On-call

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

Job Description

Viva Senior Living is a distinguished provider of senior living communities, committed to delivering compassionate care and exceptional service tailored to the unique needs of older adults. With a steadfast focus on enhancing the lives of residents through respectful, dignified support, Viva Senior Living creates a warm and welcoming environment where residents, their families, and visitors feel valued and cared for. The company’s core emphasis lies in maintaining the highest standards of quality care while promoting independence, safety, and well-being among its senior community members. Emphasizing a culture that fosters compassion, respect, and integrity, Viva Senior Living adheres to stringent... Show More

Job Requirements

Must provide annual verification of a negative TB skin test
Must be able to work well with peers in a congenial work environment
Must maintain utmost compassion and dignity to residents and adhere to Resident Bill of Rights
Must comply with Viva Senior Living attendance policies and Employee Handbook terms
Must be able to read, write, speak, and understand English
Must adhere to facility policies and procedures
Must be able to move intermittently throughout the workday
Must be able to cope with mental and emotional stress
Must be able to see and hear or use prosthetics to function adequately
Must meet general health requirements including medical and physical exams
Must be able to relate and work with ill, disabled, elderly, emotionally upset, agitated residents
Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a height of five feet and carry such weight for 50 feet
May be subject to emergency call-back
Must participate in all life safety and emergency drills and training
Must complete assigned training and skills competency
Must maintain confidentiality of Protected Health Information
Must report any work-related injuries, exposures, or policy non-compliance promptly
Must report any abuse, neglect, exploitation allegations to supervisor or administrator
Must report retaliation or discrimination to Human Resource Director or Compliance Officer
Must fulfill responsibility to report suspicion of crime to law enforcement and state agency
Must assist with evacuation of residents in emergency situations

Job Qualifications

Must possess at least a high school diploma or GED
Ability to read, write, speak, and understand English
Demonstrated ability to maintain confidentiality of sensitive resident information
Strong interpersonal and communication skills
Experience working in a compassionate care environment is preferred
Proficiency in typing and administrative tasks

Job Duties

Receive guests and visitors, having them sign in
Assist visitors in finding resident rooms
Answer telephone and take messages including caller's name, telephone number, time, and date of call, respond to requests, forward information to other staff members
Announce appointments and arrivals to appropriate staff
Type memos, correspondence, reports, and other documents as requested
Sort mail and distribute appropriately to mailboxes, residents, and departments
Create and maintain an atmosphere of warmth, personal interest, and positive emphasis

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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