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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Gym membership
Career development opportunities
Job Description
Storey Lake Club is a premier resort located in a vibrant and picturesque destination known for its luxurious accommodations, top-notch amenities, and warm hospitality. The club offers members and guests an exceptional experience through its beautiful facilities, including well-maintained golf courses, exquisite dining options, recreational activities, and well-appointed accommodations. With a commitment to excellence and superior service, Storey Lake Club aims to create unforgettable memories for all who visit. Dedicated to fostering a welcoming and professional environment, the resort continually seeks passionate individuals who are eager to contribute to its outstanding reputation in hospitality and guest services.
The Conc... Show More
The Conc... Show More
Job Requirements
- High school diploma or GED
- One to three months of related experience and/or training
- An equivalent combination of education and experience
- Regular and reliable attendance
Job Qualifications
- High school diploma or GED
- Strong communication and interpersonal skills
- Ability to multitask and manage time efficiently
- Previous experience in hospitality or customer service preferred
- Knowledge of local area and attractions preferred
- Professional appearance and demeanor
- Problem-solving skills
- Ability to work cooperatively in a team environment
Job Duties
- Manage the member journey, attending to member reservation requests
- Promote the resort's facilities and area attractions
- Maintain knowledge of all F&B outlets on property including their menus and reservation requirements
- Ensure members are aware of all upcoming member events
- Serve as a local information source for members
- Provide information about special events within the resort and surrounding area
- Answer all incoming calls to the guest service desk
- Assist members with various services such as making dining reservations, ordering flowers, wine, and gift baskets, coordinating car and limousine service, making or changing airline reservations, providing directions, and other special arrangements
- Assist members with questions and concerns, make suggestions, and identify possible solutions
- Manage flow of the member area
- Monitor business volume forecast and plan accordingly in areas of manpower, productivity costs, and other expenses
- Communicate any changes or new policies and procedures to the department
- Coordinate the entire member journey, including communication of members and round service
- Maintain detailed knowledge of all activities available on property
- Incorporate safe work practices in job performance
- Maintain a professional standard at Storey Lake Club including appearance, interaction with members, associates, and guests, verbal discussions, and written correspondence
- Regular and reliable attendance
- Perform other duties as required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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