Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $13.00 - $15.00
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Work Schedule

Flexible
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Benefits

Competitive wages
Access to wages before payday
Flexible scheduling options with full-time and part-time hours
Paid Time Off
Holidays
Comprehensive benefit package including health, dental, vision, life and disability insurances
401(k) with employer matching
Paid training
Opportunities for advancement
meals
uniforms
Employee assistance program

Job Description

Provincial Senior Living is a well-established management company specializing in lifestyle-driven Independent Living communities across the United States. With over 13,000 units under management and thousands of residents and families served, Provincial Senior Living is dedicated to enriching the lives of seniors and team members alike. The company operates with a strong commitment to its foundational Pillars of Excellence, emphasizing personalized care, hospitality, and fostering lasting connections. Recognized as part of one of the largest senior living families in the country, Provincial communities have earned the prestigious Great Place to Work certifications consistently from 2022 through 2026. This recognition highlights the company’s dedication to creating a supportive and engaging workplace culture.

Provincial Senior Living is more than just a management company; it represents a community where purpose and culture come together to create meaningful work and extraordinary career pathways. The organization continuously invests in learning and development opportunities that support the professional growth of its team members. This investment ensures every team member has the chance to build a fulfilling and purpose-rich career, making it an ideal employer for those looking to make a difference and develop long-term career prospects in senior living.

The Concierge role at Provincial Senior Living is crucial to maintaining a welcoming and efficient environment within the community. The individual in this position is responsible for greeting guests, residents, and employees, providing a friendly and professional first point of contact. This role involves managing both external and internal communications, including answering telephone calls, taking messages, and delivering information in a clear and courteous manner. The Concierge also supports operational tasks such as preparing meal tickets, organizing mail, updating resident lists, and managing appointments for residents and family members.

This position offers an excellent opportunity for individuals who enjoy customer service and want to contribute to a senior living community's positive atmosphere. The ability to multitask, stay organized, and communicate effectively is essential in this role. Provincial provides a supportive work environment with competitive wages, flexible scheduling options—both full-time and part-time—and a comprehensive benefits package including health, dental, vision, life, and disability insurances for full-time employees. Additional benefits include paid training, opportunities for advancement, meals, uniforms, and an Employee Assistance Program. This position allows team members to directly impact the lives of seniors, fostering a caring community through attentive and personalized service.

Job Requirements

  • High school diploma or general education degree (GED) preferred
  • one to three years customer service experience and/or training
  • or equivalent combination of education and experience

Job Qualifications

  • High school diploma or general education degree (GED) preferred
  • one to three years customer service experience and/or training
  • or equivalent combination of education and experience

Job Duties

  • Carries out telephone answering and reception duties as required
  • takes complete messages with pertinent information and communicates messages to the intended recipient
  • greets residents and visitors
  • answers inquiries and gives directions
  • collates brochures for the marketing department
  • prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff
  • updates the Resident Phone List and Roster and Move-In and Move-Out Register daily
  • manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
  • maintains and keeps desk and entry area neat and organized
  • organizes, distributes mail to residents, Executive Director and Department Coordinators
  • maintains resident forms for miscellaneous credits
  • maintains adherence to all company personnel policies and established operating policies and procedures
  • other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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